0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
AmRest
Marketing or Exec? Claim Your Free Account
About AmRest's Brand
One of the largest restaurant operators in Europe. From sushi to burgers, from "bricks and mortar" restaurants to our virtual brands, we aim to deliver exceptional service and the irresistible taste of our products at affordable prices, to our guests in 25 countries around the world. AmRest is driven by a global purpose and a strong belief that the excellence of our service is the way to win people's hearts.
Brand at a Glance
68%
Customer Loyalty
3.8/5
Product Quality
3.5/5
Pricing
4/5
Customer Service
AmRest NPS
AmRest's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether AmRest's customers would recommend using the product based on a scale of -100 to 100.
AmRest Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
AmRest NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 0 | Nov 2021 | 0 |
Oct 2022 -50 | Oct 2022 | -50 |
Dec 2022 0 | Dec 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AmRest Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of AmRest users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AmRest Product Quality
3.8/5
AmRest has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock AmRest's overall Product Quality score rated by its users and customers.
AmRest Product Information
AmRest’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- https://www.amrest.eu
- Company Size
- 10,000+ Employees
Industry
Restaurants
AmRest Pricing
AmRest ROI & Value For Money
3.5/5
AmRest has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock AmRest's overall ROI score rated by its users and customers.
AmRest Customer Satisfaction (CSAT)
AmRest Customer Satisfaction (CSAT) Score
100 / 100
AmRest has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AmRest Customer Service
4/5
AmRest has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock AmRest's overall Customer Service score rated by its users and customers.
About AmRest's Customer Service
Address
163 P.º de la Castellana, Madrid 28046 Spain
Website
https://www.amrest.eu
Phone Number
+48691661559
AmRest's Social Links
AmRest as an Employer
4.6/5
AmRest has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
AmRest scored a 0 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of AmRest would recommend the brand to a friend. ENPS measures how likely AmRest employees would recommend working at AmRest to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
