0
NPS
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Brand Page
AMS
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About AMS' Brand
AMS installs advanced energy storage systems in buildings to lower energy costs for consumers.
Brand at a Glance
55%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
3.9/5
Customer Service
AMS NPS
AMS's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether AMS's customers would recommend using the product based on a scale of -100 to 100.
AMS Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
AMS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Jan 2021 0 | Jan 2021 | 0 |
Aug 2021 33 | Aug 2021 | 33 |
Aug 2022 0 | Aug 2022 | 0 |
May 2024 0 | May 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AMS Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of AMS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AMS Product Quality
4/5
AMS has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock AMS' overall Product Quality score rated by its users and customers.
AMS Product Information
AMS’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://advmicrogrid.com/
- Company Size
- 1-10 Employees
Industry
Telecommunications
Tech
Professional Services
Energy
Hardware and Devices
AMS Pricing
AMS ROI & Value For Money
3.5/5
AMS has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock AMS' overall ROI score rated by its users and customers.
AMS Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AMS Customer Service
3.9/5
AMS has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock AMS' overall Customer Service score rated by its users and customers.
About AMS's Customer Service
Address
San Francisco, CA
Website
http://advmicrogrid.com/
AMS as an Employer
3.1/5
AMS has a 3.1/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
AMS scored a 0 for Net Promoter Score and a -4 for Employee Net Promoter Score. NPS gauges how likely a customer of AMS would recommend the brand to a friend. ENPS measures how likely AMS employees would recommend working at AMS to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-4
eNPS Score
| 39% | Promoters |
|---|---|
| 18% | Passive |
| 43% | Detractors |
