-100
NPS
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Brand Page
AMS Services
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About AMS Services' Brand
Vertafore provides software and critical information to solve business challenges and capture new opportunities in the insurance industry.
Brand at a Glance
10%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
AMS Services NPS
AMS Services's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether AMS Services's customers would recommend using the product based on a scale of -100 to 100.
AMS Services Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
AMS Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
Aug 2022 -100 | Aug 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AMS Services Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of AMS Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AMS Services Product Quality
2.7/5
AMS Services has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock AMS Services' overall Product Quality score rated by its users and customers.
AMS Services Product Information
AMS Services’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.amsservices.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
SaaS
AMS Services Pricing
AMS Services ROI & Value For Money
2.7/5
AMS Services has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock AMS Services' overall ROI score rated by its users and customers.
AMS Services Customer Satisfaction (CSAT)
AMS Services Customer Satisfaction (CSAT) Score
50 / 100
AMS Services has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AMS Services Customer Service
2.7/5
AMS Services has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock AMS Services' overall Customer Service score rated by its users and customers.
About AMS Services's Customer Service
Address
11831 North Creek Parkway Nort, Suite 200, Bothell, WA
Website
http://www.amsservices.com
Phone Number
800-243-6204
AMS Services as an Employer
3.7/5
AMS Services has a 3.7/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
AMS Services scored a -100 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of AMS Services would recommend the brand to a friend. ENPS measures how likely AMS Services employees would recommend working at AMS Services to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
