-100
NPS
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AmSurg Corporation
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About AmSurg Corporation's Brand
AmSurg develops and operates ambulatory surgery centers.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
AmSurg Corporation NPS
AmSurg Corporation's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether AmSurg Corporation's customers would recommend using the product based on a scale of -100 to 100.
AmSurg Corporation Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
AmSurg Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 -100 | Dec 2023 | -100 |
Jan 2025 -100 | Jan 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AmSurg Corporation Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of AmSurg Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AmSurg Corporation Product Quality
1.5/5
AmSurg Corporation has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock AmSurg Corporation's overall Product Quality score rated by its users and customers.
AmSurg Corporation Product Information
AmSurg Corporation’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.amsurg.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Healthcare
Marketplaces
AmSurg Corporation Pricing
AmSurg Corporation ROI & Value For Money
1.5/5
AmSurg Corporation has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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AmSurg Corporation Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AmSurg Corporation Customer Service
1.5/5
AmSurg Corporation has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock AmSurg Corporation's overall Customer Service score rated by its users and customers.
About AmSurg Corporation's Customer Service
Address
20 Burton Hills Boulevard, Suite 500, Nashville, TN
Website
http://www.amsurg.com
Phone Number
16156650755
AmSurg Corporation as an Employer
Consumer vs. Employees
AmSurg Corporation scored a -100 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of AmSurg Corporation would recommend the brand to a friend. ENPS measures how likely AmSurg Corporation employees would recommend working at AmSurg Corporation to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 27% | Promoters |
|---|---|
| 37% | Passive |
| 36% | Detractors |
