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NPS
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AmWINS Group
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About AmWINS Group's Brand
AmWINS Group, Inc. ("AmWINS") has been a leader in the wholesale insurance industry since its formation in 1998.
Brand at a Glance
69%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.3/5
Customer Service
AmWINS Group NPS
AmWINS Group's Net Promoter Score (NPS) is a 7 with 50% Promoters, 7% Passives, and 43% Detractors. Net Promoter Score tracks whether AmWINS Group's customers would recommend using the product based on a scale of -100 to 100.
AmWINS Group Overall NPS
| 50% | Promoters |
|---|---|
| 7% | Passives |
| 43% | Detractors |
AmWINS Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 20 | Dec 2023 | 20 |
Mar 2024 18 | Mar 2024 | 18 |
Apr 2024 14 | Apr 2024 | 14 |
Oct 2024 13 | Oct 2024 | 13 |
Nov 2024 12 | Nov 2024 | 12 |
Dec 2024 10 | Dec 2024 | 10 |
Mar 2025 6 | Mar 2025 | 6 |
Apr 2025 3 | Apr 2025 | 3 |
Jun 2025 -3 | Jun 2025 | -3 |
Aug 2025 -1 | Aug 2025 | -1 |
Nov 2025 2 | Nov 2025 | 2 |
Jan 2026 8 | Jan 2026 | 8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AmWINS Group NPS by Gender
Female customers rated AmWINS Group's NPS 19 points higher than Male customers.
Male
-39
AmWINS Group's NPS was rated -39 by Male customers on Comparably.
24%
Promoters
13%
Passives
63%
Detractors
Female
-20
AmWINS Group's NPS was rated -20 by Female customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
AmWINS Group NPS by Ethnicity
AmWINS Group's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -51 | Caucasian | -51 |
Other -100 | Other | -100 |
AmWINS Group NPS by Age
AmWINS Group's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
AmWINS Group NPS by Usage
AmWINS Group's NPS was rated the highest by customers who have used AmWINS Group's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 20 | Less than 1 Year | 20 |
1 to 2 Years -25 | 1 to 2 Years | -25 |
AmWINS Group Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of AmWINS Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AmWINS Group Customer Loyalty Score by Gender
Female customers rated AmWINS Group's Customer Loyalty score 9% higher than Male customers.
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Male
55%
Yes
Female
64%
Yes
AmWINS Group Customer Loyalty Score by Ethnicity
AmWINS Group's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of AmWINS Group.
55
out of 100
Caucasian
40
out of 100
Other
AmWINS Group Customer Loyalty Score by Age
AmWINS Group's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of AmWINS Group.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
61-65 40% | 61-65 | 40% |
AmWINS Group Customer Loyalty Score by Usage
AmWINS Group's Customer Loyalty score was rated the highest by customers who have used AmWINS Group's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
AmWINS Group Customer Loyalty Score by Industry
AmWINS Group's Customer Loyalty score was rated 85% by Insurance industry customers.
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AmWINS Group Product Quality
3.3/5
AmWINS Group has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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AmWINS Group Product Information
AmWINS Group’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Insurance industry rated AmWINS Group's product the highest.
- Website
- http://www.amwins.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Analytics
Healthcare
Insurance
Quick Insights into AmWINS Group Product Quality
AmWINS Group's Product Quality score was rated highest by customers ages 18-25, and rated lowest by Other customers.
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Ranked AmWINS Group Product Quality the Highest
Ranked AmWINS Group Product Quality the Lowest
AmWINS Group Product Quality Score by Gender
Female customers rated AmWINS Group's Product Quality score 0.3 stars higher than Male customers.
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Male
2.4/5
Female
2.7/5
AmWINS Group Product Quality Score by Ethnicity
AmWINS Group's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of AmWINS Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Other 1.5 | Other | 1.5 |
AmWINS Group Product Quality Score by Age
AmWINS Group's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of AmWINS Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
61-65 1.5 | 61-65 | 1.5 |
AmWINS Group Product Quality Score by Usage
AmWINS Group's Product Quality score was rated the highest by customers who have used AmWINS Group's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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AmWINS Group Product Quality Score by Industry
AmWINS Group's Product Quality score was rated 4.2 stars by Insurance industry customers.
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AmWINS Group Pricing
AmWINS Group ROI & Value For Money
3.2/5
AmWINS Group has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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AmWINS Group Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Insurance industry.
Quick Insights into AmWINS Group ROI
AmWINS Group's ROI score was rated highest by customers ages 18-25, and rated lowest by Other customers.
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Ranked AmWINS Group ROI the Highest
Ranked AmWINS Group ROI the Lowest
AmWINS Group ROI Score by Gender
Male customers rated AmWINS Group's ROI score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of AmWINS Group.
Male
2.4/5
Female
2.3/5
AmWINS Group ROI Score by Ethnicity
AmWINS Group's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of AmWINS Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Other 1.5 | Other | 1.5 |
AmWINS Group ROI Score by Age
AmWINS Group's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of AmWINS Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
61-65 1.5 | 61-65 | 1.5 |
AmWINS Group ROI Score by Usage
AmWINS Group's ROI score was rated the highest by customers who have used AmWINS Group's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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AmWINS Group ROI Score by Industry
AmWINS Group's ROI score was rated 4.5 stars by Insurance industry customers.
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AmWINS Group Customer Satisfaction (CSAT)
AmWINS Group Customer Satisfaction (CSAT) Score
64 / 100
AmWINS Group has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
54%
Satisfied
10%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
4%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into AmWINS Group Customer Satisfaction
AmWINS Group's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked AmWINS Group's Customer Satisfaction.
Ranked AmWINS Group Customer Satisfaction the Highest
Ranked AmWINS Group Customer Satisfaction the Lowest
AmWINS Group Customer Satisfaction Score by Gender
Female customers rated AmWINS Group's Customer Satisfaction score 34 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of AmWINS Group.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 17% | |
Very Dissatisfied | 33% |
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
AmWINS Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
AmWINS Group's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
CSAT according to Other
AmWINS Group's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of AmWINS Group.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
67%
AmWINS Group Customer Satisfaction Score by Age
AmWINS Group's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of AmWINS Group.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
AmWINS Group Customer Satisfaction Score by Usage
AmWINS Group's Customer Satisfaction score was rated 50 points by customers who have used AmWINS Group's products/services for Less than 1 Year.
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AmWINS Group Customer Satisfaction Score by Industry
AmWINS Group's Customer Satisfaction score was rated 100 points by Insurance industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "AmWINS Group Customer Satisfaction Score by Industry",
"text": "AmWINS Group's Customer Satisfaction score was rated 100 points by Insurance industry customers.",
"bars": [
{
"label": "Insurance",
"groupId": 526,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "AmWINS Group's Customer Satisfaction score is rated by Insurance customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}AmWINS Group Customer Service
3.3/5
AmWINS Group has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About AmWINS Group's Customer Service
Address
4725 Piedmont Row Drive Suite 600, Charlotte, NC
Website
http://www.amwins.com/
Phone Number
(704)749-2870
Quick Insights into AmWINS Group Customer Service
AmWINS Group's Customer Service score was rated highest by customers ages 18-25, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked AmWINS Group's Customer Service score.
Ranked AmWINS Group Customer Service the Highest
Ranked AmWINS Group Customer Service the Lowest
AmWINS Group Customer Service Score by Gender
Female customers rated AmWINS Group's Customer Service score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of AmWINS Group.
Male
2.2/5
Female
2.3/5
AmWINS Group Customer Service Score by Ethnicity
AmWINS Group's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of AmWINS Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Other 1.5 | Other | 1.5 |
AmWINS Group Customer Service Score by Age
AmWINS Group's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of AmWINS Group.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
61-65 1.5 | 61-65 | 1.5 |
AmWINS Group Customer Service Score by Usage
AmWINS Group's Customer Service score was rated the highest by customers who have used AmWINS Group's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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AmWINS Group Customer Service Score by Industry
AmWINS Group's Customer Service score was rated 4.2 stars by Insurance industry customers.
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AmWINS Group as an Employer
4.6/5
AmWINS Group has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
AmWINS Group scored a 7 for Net Promoter Score and a 39 for Employee Net Promoter Score. NPS gauges how likely a customer of AmWINS Group would recommend the brand to a friend. ENPS measures how likely AmWINS Group employees would recommend working at AmWINS Group to a friend.
Net Promoter Score
7
NPS Score
| 50% | Promoters |
|---|---|
| 7% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
39
eNPS Score
| 59% | Promoters |
|---|---|
| 21% | Passive |
| 20% | Detractors |
