13
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Amyris
Marketing or Exec? Claim Your Free Account
About Amyris' Brand
"Amyris develops synthetic bio-science solutions that convert plant sugars into hydrocarbon molecules, fragrance ingredients and cosmetic emollients."
Brand at a Glance
60%
Customer Loyalty
3.3/5
Product Quality
3/5
Pricing
3.1/5
Customer Service
Amyris NPS
Amyris's Net Promoter Score (NPS) is a 13 with 42% Promoters, 29% Passives, and 29% Detractors. Net Promoter Score tracks whether Amyris's customers would recommend using the product based on a scale of -100 to 100.
Amyris Overall NPS
| 42% | Promoters |
|---|---|
| 29% | Passives |
| 29% | Detractors |
Amyris NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Feb 2022 50 | Feb 2022 | 50 |
Sep 2022 66 | Sep 2022 | 66 |
Oct 2022 50 | Oct 2022 | 50 |
Jun 2023 20 | Jun 2023 | 20 |
Jan 2024 0 | Jan 2024 | 0 |
Feb 2024 13 | Feb 2024 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Amyris Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Amyris users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Amyris Product Quality
3.3/5
Amyris has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Amyris' overall Product Quality score rated by its users and customers.
Amyris Product Information
Amyris’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- https://amyris.com/
- Company Size
- 201-500 Employees
Industry
Tech
Chemicals
Amyris Pricing
Amyris ROI & Value For Money
3/5
Amyris has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Amyris' overall ROI score rated by its users and customers.
Amyris Customer Satisfaction (CSAT)
Amyris Customer Satisfaction (CSAT) Score
60 / 100
Amyris has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Amyris Customer Service
3.1/5
Amyris has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Amyris' overall Customer Service score rated by its users and customers.
About Amyris's Customer Service
Address
Emeryville, CA
Website
https://amyris.com/
Consumer vs. Employees
Amyris scored a 13 for Net Promoter Score and a -19 for Employee Net Promoter Score. NPS gauges how likely a customer of Amyris would recommend the brand to a friend. ENPS measures how likely Amyris employees would recommend working at Amyris to a friend.
Net Promoter Score
13
NPS Score
| 42% | Promoters |
|---|---|
| 29% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-19
eNPS Score
| 25% | Promoters |
|---|---|
| 31% | Passive |
| 44% | Detractors |
