0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Amyris Biotechnologies
Marketing or Exec? Claim Your Free Account
About Amyris Biotechnologies' Brand
Amyris Biotechnologies creates renewable products, focusing on fuels and chemicals.
Brand at a Glance
53%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Amyris Biotechnologies NPS
Amyris Biotechnologies's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether Amyris Biotechnologies's customers would recommend using the product based on a scale of -100 to 100.
Amyris Biotechnologies Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
Amyris Biotechnologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Jan 2021 100 | Jan 2021 | 100 |
Feb 2021 33 | Feb 2021 | 33 |
Jun 2021 25 | Jun 2021 | 25 |
Jan 2026 0 | Jan 2026 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Amyris Biotechnologies Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Amyris Biotechnologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Amyris Biotechnologies Product Quality
3.7/5
Amyris Biotechnologies has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Amyris Biotechnologies' overall Product Quality score rated by its users and customers.
Amyris Biotechnologies Product Information
Amyris Biotechnologies’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://amyris.com/
- Company Size
- 201-500 Employees
Industry
Tech
Energy
Amyris Biotechnologies Pricing
Amyris Biotechnologies ROI & Value For Money
3.4/5
Amyris Biotechnologies has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Amyris Biotechnologies' overall ROI score rated by its users and customers.
Amyris Biotechnologies Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Amyris Biotechnologies Customer Service
3.5/5
Amyris Biotechnologies has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Amyris Biotechnologies' overall Customer Service score rated by its users and customers.
About Amyris Biotechnologies's Customer Service
Address
Emeryville, CA
Website
http://amyris.com/
Phone Number
5104500794
Amyris Biotechnologies as an Employer
Consumer vs. Employees
Amyris Biotechnologies scored a 0 for Net Promoter Score and a 43 for Employee Net Promoter Score. NPS gauges how likely a customer of Amyris Biotechnologies would recommend the brand to a friend. ENPS measures how likely Amyris Biotechnologies employees would recommend working at Amyris Biotechnologies to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
43
eNPS Score
| 57% | Promoters |
|---|---|
| 29% | Passive |
| 14% | Detractors |
