23
NPS
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Anadarko Petroleum Corporation
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About Anadarko Petroleum Corporation's Brand
Brand at a Glance
76%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Anadarko Petroleum Corporation NPS
Anadarko Petroleum Corporation's Net Promoter Score (NPS) is a 23 with 56% Promoters, 11% Passives, and 33% Detractors. Net Promoter Score tracks whether Anadarko Petroleum Corporation's customers would recommend using the product based on a scale of -100 to 100.
Anadarko Petroleum Corporation Overall NPS
| 56% | Promoters |
|---|---|
| 11% | Passives |
| 33% | Detractors |
Anadarko Petroleum Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 -100 | Sep 2020 | -100 |
Oct 2020 0 | Oct 2020 | 0 |
Apr 2021 33 | Apr 2021 | 33 |
Feb 2022 50 | Feb 2022 | 50 |
May 2022 20 | May 2022 | 20 |
Sep 2022 15 | Sep 2022 | 15 |
May 2023 13 | May 2023 | 13 |
Jul 2023 22 | Jul 2023 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Anadarko Petroleum Corporation Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Anadarko Petroleum Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Anadarko Petroleum Corporation Product Quality
3.8/5
Anadarko Petroleum Corporation has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Anadarko Petroleum Corporation Product Information
Anadarko Petroleum Corporation’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.anadarko.com
- Company Size
- 1,001-5,000 Employees
Anadarko Petroleum Corporation Pricing
Anadarko Petroleum Corporation ROI & Value For Money
3.8/5
Anadarko Petroleum Corporation has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Anadarko Petroleum Corporation Customer Satisfaction (CSAT)
Anadarko Petroleum Corporation Customer Satisfaction (CSAT) Score
100 / 100
Anadarko Petroleum Corporation has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Anadarko Petroleum Corporation Customer Service
3.8/5
Anadarko Petroleum Corporation has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Anadarko Petroleum Corporation's Customer Service
Website
http://www.anadarko.com
Anadarko Petroleum Corporation as an Employer
4.2/5
Anadarko Petroleum Corporation has a 4.2/5 stars for its overall company culture rated by their employees
top
25%
CEO of Anadarko Petroleum Corporation
In the Top 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Anadarko Petroleum Corporation scored a 23 for Net Promoter Score and a 31 for Employee Net Promoter Score. NPS gauges how likely a customer of Anadarko Petroleum Corporation would recommend the brand to a friend. ENPS measures how likely Anadarko Petroleum Corporation employees would recommend working at Anadarko Petroleum Corporation to a friend.
Net Promoter Score
23
NPS Score
| 56% | Promoters |
|---|---|
| 11% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
31
eNPS Score
| 46% | Promoters |
|---|---|
| 39% | Passive |
| 15% | Detractors |
