-26
NPS
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Anaqua
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About Anaqua's Brand
Anaqua provides intellectual asset management software solutions and services to corporations and law firms of all sizes.
Brand at a Glance
36%
Customer Loyalty
2.4/5
Product Quality
3.2/5
Pricing
2.9/5
Customer Service
Anaqua NPS
Anaqua's Net Promoter Score (NPS) is a -26 with 12% Promoters, 50% Passives, and 38% Detractors. Net Promoter Score tracks whether Anaqua's customers would recommend using the product based on a scale of -100 to 100.
Anaqua Overall NPS
| 12% | Promoters |
|---|---|
| 50% | Passives |
| 38% | Detractors |
Anaqua NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Sep 2022 -50 | Sep 2022 | -50 |
Jan 2023 -33 | Jan 2023 | -33 |
Aug 2023 -25 | Aug 2023 | -25 |
Oct 2023 -50 | Oct 2023 | -50 |
Jan 2024 -29 | Jan 2024 | -29 |
Mar 2024 -25 | Mar 2024 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Anaqua Customer Loyalty
36%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
36% of Anaqua users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Anaqua Product Quality
2.4/5
Anaqua has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Anaqua's overall Product Quality score rated by its users and customers.
Anaqua Product Information
Anaqua’s product quality score is a 2.4 out of 5 as rated by its users and customers.
- Website
- http://www.anaqua.com
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
Hardware and Devices
SaaS
Anaqua Pricing
Anaqua ROI & Value For Money
3.2/5
Anaqua has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Anaqua's overall ROI score rated by its users and customers.
Anaqua Customer Satisfaction (CSAT)
Anaqua Customer Satisfaction (CSAT) Score
29 / 100
Anaqua has an overall Customer Satisfaction score of 29 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
29%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
13%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Anaqua Customer Service
2.9/5
Anaqua has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Anaqua's overall Customer Service score rated by its users and customers.
About Anaqua's Customer Service
Address
745 Boylston Street, Sixth Floor, Boston, MA
Website
http://www.anaqua.com
Phone Number
16174211511
Anaqua as an Employer
2.8/5
Anaqua has a 2.8/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Anaqua scored a -26 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Anaqua would recommend the brand to a friend. ENPS measures how likely Anaqua employees would recommend working at Anaqua to a friend.
Net Promoter Score
-26
NPS Score
| 12% | Promoters |
|---|---|
| 50% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 20% | Promoters |
|---|---|
| 60% | Passive |
| 20% | Detractors |
