0
NPS
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Brand Page
Anchor
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About Anchor's Brand
Always crossing the finish line.
Brand at a Glance
73%
Customer Loyalty
4/5
Product Quality
2.8/5
Pricing
3.5/5
Customer Service
Anchor NPS
Anchor's Net Promoter Score (NPS) is a 0 with 25% Promoters, 50% Passives, and 25% Detractors. Net Promoter Score tracks whether Anchor's customers would recommend using the product based on a scale of -100 to 100.
Anchor Overall NPS
| 25% | Promoters |
|---|---|
| 50% | Passives |
| 25% | Detractors |
Anchor NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
Jun 2021 -50 | Jun 2021 | -50 |
Jun 2022 0 | Jun 2022 | 0 |
Sep 2022 25 | Sep 2022 | 25 |
Dec 2022 20 | Dec 2022 | 20 |
Mar 2023 17 | Mar 2023 | 17 |
Jun 2023 -1 | Jun 2023 | -1 |
Apr 2024 0 | Apr 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Anchor Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Anchor users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Anchor Product Quality
4/5
Anchor has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Anchor's overall Product Quality score rated by its users and customers.
Anchor Product Information
Anchor’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://anchor.to
Industry
Tech
SaaS
Anchor Pricing
Anchor ROI & Value For Money
2.8/5
Anchor has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Anchor's overall ROI score rated by its users and customers.
Anchor Customer Satisfaction (CSAT)
Anchor Customer Satisfaction (CSAT) Score
100 / 100
Anchor has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Anchor Customer Service
3.5/5
Anchor has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Anchor's overall Customer Service score rated by its users and customers.
About Anchor's Customer Service
Website
http://anchor.to
Anchor as an Employer
2.9/5
Anchor has a 2.9/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Anchor scored a 0 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of Anchor would recommend the brand to a friend. ENPS measures how likely Anchor employees would recommend working at Anchor to a friend.
Net Promoter Score
0
NPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 43% | Promoters |
|---|---|
| 19% | Passive |
| 38% | Detractors |
