-34
NPS
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Brand Page
Anda
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About Anda's Brand
Anda is a wholesale distributor of pharmaceutical products in the United States.
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
1.5/5
Customer Service
Anda NPS
Anda's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Anda's customers would recommend using the product based on a scale of -100 to 100.
Anda Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Anda NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -100 | May 2023 | -100 |
Dec 2023 -100 | Dec 2023 | -100 |
Mar 2024 -33 | Mar 2024 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Anda Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Anda users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Anda Product Quality
3.7/5
Anda has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Anda's overall Product Quality score rated by its users and customers.
Anda Product Information
Anda’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Healthcare
Anda Pricing
Anda ROI & Value For Money
3.7/5
Anda has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Anda's overall ROI score rated by its users and customers.
Anda Customer Satisfaction (CSAT)
Anda Customer Satisfaction (CSAT) Score
50 / 100
Anda has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Anda Customer Service
1.5/5
Anda has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Anda's overall Customer Service score rated by its users and customers.
About Anda's Customer Service
Address
2915 Weston Road, Weston, FL
Website
http://www.andanet.com/login.htm
Phone Number
9542174361
Anda as an Employer
2.8/5
Anda has a 2.8/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Anda scored a -34 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Anda would recommend the brand to a friend. ENPS measures how likely Anda employees would recommend working at Anda to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 20% | Promoters |
|---|---|
| 10% | Passive |
| 70% | Detractors |
