46
NPS
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Andersen Tax
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About Andersen Tax's Brand
Anderson Economic Group is a professional service firm offering research and consulting in economics, finance, market analysis, and more.
Brand at a Glance
77%
Customer Loyalty
4.2/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Andersen Tax NPS
Andersen Tax's Net Promoter Score (NPS) is a 46 with 61% Promoters, 24% Passives, and 15% Detractors. Net Promoter Score tracks whether Andersen Tax's customers would recommend using the product based on a scale of -100 to 100.
Andersen Tax Overall NPS
| 61% | Promoters |
|---|---|
| 24% | Passives |
| 15% | Detractors |
Andersen Tax NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 52 | Jun 2023 | 52 |
Jul 2023 47 | Jul 2023 | 47 |
Aug 2023 45 | Aug 2023 | 45 |
Nov 2023 46 | Nov 2023 | 46 |
Dec 2023 48 | Dec 2023 | 48 |
May 2024 47 | May 2024 | 47 |
Jun 2024 48 | Jun 2024 | 48 |
Aug 2024 49 | Aug 2024 | 49 |
Sep 2024 50 | Sep 2024 | 50 |
Apr 2025 52 | Apr 2025 | 52 |
May 2025 47 | May 2025 | 47 |
Sep 2025 45 | Sep 2025 | 45 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Andersen Tax NPS by Gender
Andersen Tax's NPS was rated 75 by Male customers on Comparably.
Male
75
Andersen Tax's NPS was rated 75 by Male customers on Comparably.
75%
Promoters
25%
Passives
0%
Detractors
Female
N/A
Andersen Tax's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Andersen Tax NPS by Ethnicity
Andersen Tax's NPS was rated 75 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 75 | African American/Black | 75 |
Andersen Tax NPS by Age
Andersen Tax's NPS was rated 34 points by customers ages 26-30 on Comparably.
Andersen Tax NPS by Usage
Andersen Tax's NPS was rated 0 points by customers who have used Andersen Tax's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
Andersen Tax Customer Reviews
Out of the 2 Andersen Tax customer reviews 2 were positive and 0 were constructive. Andersen Tax customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Andersen Tax Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Andersen Tax users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Andersen Tax Customer Loyalty Score by Gender
Andersen Tax's Customer Loyalty score was rated 89 by Male customers on Comparably.
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Male
89%
Yes
Female
N/A
Yes
Andersen Tax Customer Loyalty Score by Ethnicity
Andersen Tax's Customer Loyalty score was rated 78% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Andersen Tax.
78
out of 100
African American/Black
Andersen Tax Customer Loyalty Score by Age
Andersen Tax's Customer Loyalty score was rated 70% by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Andersen Tax.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
Andersen Tax Customer Loyalty Score by Usage
Andersen Tax's Customer Loyalty score was rated 78% by customers who have used Andersen Tax's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Andersen Tax Customer Loyalty Score by Industry
Andersen Tax's Customer Loyalty score was rated 78% by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Andersen Tax Product Quality
4.2/5
Andersen Tax has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Andersen Tax Product Information
Andersen Tax’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Andersen Tax's product the highest.
- Website
- http://www.andersentax.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Government & Legal
Quick Insights into Andersen Tax Product Quality
Andersen Tax's Product Quality score was rated highest by Male customers.
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Ranked Andersen Tax Product Quality the Highest
Andersen Tax Product Quality Score by Gender
Andersen Tax's Product Quality score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Andersen Tax.
Male
4.5/5
Female
N/A
Andersen Tax Product Quality Score by Ethnicity
Andersen Tax's Product Quality score was rated 4.4 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Andersen Tax.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.4 | African American/Black | 4.4 |
Andersen Tax Product Quality Score by Age
Andersen Tax's Product Quality score was rated 4.1 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Andersen Tax.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.1 | 26-30 | 4.1 |
Andersen Tax Product Quality Score by Usage
Andersen Tax's Product Quality score was rated 3.9 stars by customers who have used Andersen Tax's products/services for 1 to 2 Years.
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Andersen Tax Product Quality Score by Industry
Andersen Tax's Product Quality score was rated 4.1 stars by Accounting industry customers.
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Andersen Tax Pricing
Andersen Tax ROI & Value For Money
4.2/5
Andersen Tax has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Andersen Tax Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Andersen Tax ROI
Andersen Tax's ROI score was rated highest by Male customers.
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Ranked Andersen Tax ROI the Highest
Andersen Tax ROI Score by Gender
Andersen Tax's ROI score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Andersen Tax.
Male
4.5/5
Female
N/A
Andersen Tax ROI Score by Ethnicity
Andersen Tax's ROI score was rated 4.4 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Andersen Tax.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.4 | African American/Black | 4.4 |
Andersen Tax ROI Score by Age
Andersen Tax's ROI score was rated 4.3 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Andersen Tax.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.3 | 26-30 | 4.3 |
Andersen Tax ROI Score by Usage
Andersen Tax's ROI score was rated 3.6 stars by customers who have used Andersen Tax's products/services for 1 to 2 Years.
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Andersen Tax ROI Score by Industry
Andersen Tax's ROI score was rated 4.4 stars by Accounting industry customers.
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Andersen Tax Customer Satisfaction (CSAT)
Andersen Tax Customer Satisfaction (CSAT) Score
73 / 100
Andersen Tax has an overall Customer Satisfaction score of 73 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
56%
Satisfied
17%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Andersen Tax Customer Satisfaction
Andersen Tax's Customer Satisfaction score was rated highest by Male customers.
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Ranked Andersen Tax Customer Satisfaction the Highest
Andersen Tax Customer Satisfaction Score by Gender
Andersen Tax's Customer Satisfaction score was rated 86 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Andersen Tax.
86 / 100
MaleVery Satisfied | 57% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Andersen Tax Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Andersen Tax's Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Andersen Tax.
75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
Andersen Tax Customer Satisfaction Score by Age
Andersen Tax's Customer Satisfaction score was rated 67 points by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Andersen Tax.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 67% |
Andersen Tax Customer Satisfaction Score by Usage
Andersen Tax's Customer Satisfaction score was rated 67 points by customers who have used Andersen Tax's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Andersen Tax Customer Satisfaction Score by Industry
Andersen Tax's Customer Satisfaction score was rated 67 points by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Andersen Tax Customer Satisfaction Score by Industry",
"text": "Andersen Tax's Customer Satisfaction score was rated 67 points by Accounting industry customers.",
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{
"label": "Accounting",
"groupId": 495,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Andersen Tax's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
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]
}Andersen Tax Customer Service
4.2/5
Andersen Tax has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Andersen Tax's Customer Service
Address
100 First Street Suite 1600, San Francisco, CA
Website
http://www.andersentax.com/
Phone Number
+1 415-764-2700
Quick Insights into Andersen Tax Customer Service
Andersen Tax's Customer Service score was rated highest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked Andersen Tax's Customer Service score.
Ranked Andersen Tax Customer Service the Highest
Andersen Tax Customer Service Score by Gender
Andersen Tax's Customer Service score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Andersen Tax.
Male
4.5/5
Female
N/A
Andersen Tax Customer Service Score by Ethnicity
Andersen Tax's Customer Service score was rated 4.5 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Andersen Tax.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 4.5 | African American/Black | 4.5 |
Andersen Tax Customer Service Score by Age
Andersen Tax's Customer Service score was rated 4.3 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Andersen Tax.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.3 | 26-30 | 4.3 |
Andersen Tax Customer Service Score by Usage
Andersen Tax's Customer Service score was rated 3.6 stars by customers who have used Andersen Tax's products/services for 1 to 2 Years.
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Andersen Tax Customer Service Score by Industry
Andersen Tax's Customer Service score was rated 4.4 stars by Accounting industry customers.
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Andersen Tax as an Employer
4.2/5
Andersen Tax has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Andersen Tax scored a 46 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of Andersen Tax would recommend the brand to a friend. ENPS measures how likely Andersen Tax employees would recommend working at Andersen Tax to a friend.
Net Promoter Score
46
NPS Score
| 61% | Promoters |
|---|---|
| 24% | Passive |
| 15% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 51% | Promoters |
|---|---|
| 22% | Passive |
| 27% | Detractors |
