-66
NPS
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Andersen Windows Corporation
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About Andersen Windows Corporation's Brand
Andersen Corporation released its fourth annual Corporate Sustainability Report (CSR) recently.
Brand at a Glance
57%
Customer Loyalty
2/5
Product Quality
1.7/5
Pricing
1.5/5
Customer Service
Andersen Windows Corporation CMO
Annie Zipfel
Annie Zipfel serves as the Chief Marketing Officer, Senior Vice President of Andersen Corporation. Annie started at Andersen Corporation in April of 2018. Annie currently resides in the Greater Minneapolis-St. Paul Area.
Andersen Windows Corporation NPS
Andersen Windows Corporation's Net Promoter Score (NPS) is a -66 with 15% Promoters, 4% Passives, and 81% Detractors. Net Promoter Score tracks whether Andersen Windows Corporation's customers would recommend using the product based on a scale of -100 to 100.
Andersen Windows Corporation Overall NPS
| 15% | Promoters |
|---|---|
| 4% | Passives |
| 81% | Detractors |
Andersen Windows Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 -65 | Nov 2024 | -65 |
Dec 2024 -65 | Dec 2024 | -65 |
Jan 2025 -67 | Jan 2025 | -67 |
Mar 2025 -67 | Mar 2025 | -67 |
Apr 2025 -67 | Apr 2025 | -67 |
May 2025 -67 | May 2025 | -67 |
Jun 2025 -67 | Jun 2025 | -67 |
Jul 2025 -67 | Jul 2025 | -67 |
Aug 2025 -67 | Aug 2025 | -67 |
Nov 2025 -67 | Nov 2025 | -67 |
Jan 2026 -67 | Jan 2026 | -67 |
Mar 2026 -67 | Mar 2026 | -67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Andersen Windows Corporation NPS by Gender
Male customers rated Andersen Windows Corporation's NPS 8 points higher than Female customers.
Male
-82
Andersen Windows Corporation's NPS was rated -82 by Male customers on Comparably.
8%
Promoters
2%
Passives
90%
Detractors
Female
-90
Andersen Windows Corporation's NPS was rated -90 by Female customers on Comparably.
3%
Promoters
4%
Passives
93%
Detractors
Andersen Windows Corporation NPS by Ethnicity
Andersen Windows Corporation's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -87 | Caucasian | -87 |
Hispanic or Latino -50 | Hispanic or Latino | -50 |
Other -80 | Other | -80 |
Andersen Windows Corporation NPS by Age
Andersen Windows Corporation's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
Andersen Windows Corporation NPS by Usage
Andersen Windows Corporation's NPS was rated the highest by customers who have used Andersen Windows Corporation's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -88 | Less than 1 Year | -88 |
1 to 2 Years -77 | 1 to 2 Years | -77 |
2 to 5 Years -84 | 2 to 5 Years | -84 |
5 to 10 Years -93 | 5 to 10 Years | -93 |
Over 10 Years -78 | Over 10 Years | -78 |
Andersen Windows Corporation Customer Reviews
Out of the 30 Andersen Windows Corporation customer reviews 4 were positive and 26 were constructive. Andersen Windows Corporation customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Andersen Windows Corporation Customer Loyalty
57%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
57% of Andersen Windows Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Andersen Windows Corporation Customer Loyalty Score by Gender
Female customers rated Andersen Windows Corporation's Customer Loyalty score 11% higher than Male customers.
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Male
51%
Yes
Female
62%
Yes
Andersen Windows Corporation Customer Loyalty Score by Ethnicity
Andersen Windows Corporation's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Andersen Windows Corporation.
53
out of 100
Caucasian
78
out of 100
Hispanic or Latino
53
out of 100
Other
Andersen Windows Corporation Customer Loyalty Score by Age
Andersen Windows Corporation's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 55% | 26-30 | 55% |
31-35 74% | 31-35 | 74% |
41-45 28% | 41-45 | 28% |
46-50 78% | 46-50 | 78% |
51-55 65% | 51-55 | 65% |
56-60 50% | 56-60 | 50% |
61-65 57% | 61-65 | 57% |
66+ 48% | 66+ | 48% |
Andersen Windows Corporation Customer Loyalty Score by Usage
Andersen Windows Corporation's Customer Loyalty score was rated the highest by customers who have used Andersen Windows Corporation's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Andersen Windows Corporation Customer Loyalty Score by Industry
Andersen Windows Corporation's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Military and Defense industry customers.
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Andersen Windows Corporation Product Quality
2/5
Andersen Windows Corporation has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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Andersen Windows Corporation Product Information
Andersen Windows Corporation’s product quality score is a 2 out of 5 as rated by its users and customers. Reviewers from the Consulting industry rated Andersen Windows Corporation's product the highest. Reviewers from the Accounting industry rated Andersen Windows Corporation the lowest at 1.6.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Real Estate
Quick Insights into Andersen Windows Corporation Product Quality
Andersen Windows Corporation's Product Quality score was rated highest by customers ages 31-35, and rated lowest by Other customers.
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Ranked Andersen Windows Corporation Product Quality the Highest
Ranked Andersen Windows Corporation Product Quality the Lowest
Andersen Windows Corporation Product Quality Score by Gender
Male customers rated Andersen Windows Corporation's Product Quality score 0.1 stars higher than Female customers.
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Male
1.7/5
Female
1.6/5
Andersen Windows Corporation Product Quality Score by Ethnicity
Andersen Windows Corporation's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Andersen Windows Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Hispanic or Latino 2.1 | Hispanic or Latino | 2.1 |
Other 1.5 | Other | 1.5 |
Andersen Windows Corporation Product Quality Score by Age
Andersen Windows Corporation's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Andersen Windows Corporation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.4 | 26-30 | 3.4 |
31-35 3.7 | 31-35 | 3.7 |
41-45 1.5 | 41-45 | 1.5 |
46-50 2.1 | 46-50 | 2.1 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.6 | 61-65 | 1.6 |
66+ 1.6 | 66+ | 1.6 |
Andersen Windows Corporation Product Quality Score by Usage
Andersen Windows Corporation's Product Quality score was rated the highest by customers who have used Andersen Windows Corporation's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Andersen Windows Corporation Product Quality Score by Industry
Andersen Windows Corporation's Product Quality score was rated the highest by Consulting industry customers, and the lowest by Military and Defense industry customers.
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Andersen Windows Corporation Pricing
Andersen Windows Corporation ROI & Value For Money
1.7/5
Andersen Windows Corporation has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Andersen Windows Corporation's overall ROI score rated by its users and customers.
Andersen Windows Corporation Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Transportation industry. The users from the Architecture and Planning industry think that they had the lowest ROI from Andersen Windows Corporation.
Quick Insights into Andersen Windows Corporation ROI
Andersen Windows Corporation's ROI score was rated highest by customers ages 26-30, and rated lowest by customers from the Retail industry.
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Ranked Andersen Windows Corporation ROI the Highest
Ranked Andersen Windows Corporation ROI the Lowest
Andersen Windows Corporation ROI Score by Gender
Male customers rated Andersen Windows Corporation's ROI score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Andersen Windows Corporation.
Male
1.6/5
Female
1.5/5
Andersen Windows Corporation ROI Score by Ethnicity
Andersen Windows Corporation's ROI score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Andersen Windows Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Other 1.8 | Other | 1.8 |
Andersen Windows Corporation ROI Score by Age
Andersen Windows Corporation's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Andersen Windows Corporation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.5 | 26-30 | 3.5 |
31-35 3.5 | 31-35 | 3.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 2.6 | 46-50 | 2.6 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Andersen Windows Corporation ROI Score by Usage
Andersen Windows Corporation's ROI score was rated the highest by customers who have used Andersen Windows Corporation's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Andersen Windows Corporation ROI Score by Industry
Andersen Windows Corporation's ROI score was rated the highest by Transportation industry customers, and the lowest by Retail industry customers.
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Andersen Windows Corporation Customer Satisfaction (CSAT)
Andersen Windows Corporation Customer Satisfaction (CSAT) Score
17 / 100
Andersen Windows Corporation has an overall Customer Satisfaction score of 17 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
12%
Satisfied
5%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
19%
Very Dissatisfied
62%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Andersen Windows Corporation Customer Satisfaction
Andersen Windows Corporation's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers from the Retail industry.
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Ranked Andersen Windows Corporation Customer Satisfaction the Highest
Ranked Andersen Windows Corporation Customer Satisfaction the Lowest
Andersen Windows Corporation Customer Satisfaction Score by Gender
Female customers rated Andersen Windows Corporation's Customer Satisfaction score 2 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Andersen Windows Corporation.
10 / 100
MaleVery Satisfied | 9% | |
|---|---|---|
Satisfied | 1% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 73% |
12 / 100
FemaleVery Satisfied | 6% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 16% | |
Very Dissatisfied | 72% |
Andersen Windows Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Andersen Windows Corporation's Customer Satisfaction (CSAT) score was rated 11% according to Caucasian users and customers.
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11 / 100
Very Satisfied
7%
Satisfied
4%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
75%
CSAT according to Hispanic or Latino
Andersen Windows Corporation's Customer Satisfaction (CSAT) score was rated 25% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Andersen Windows Corporation.
25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
CSAT according to Other
Andersen Windows Corporation's Customer Satisfaction (CSAT) score was rated 11% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Andersen Windows Corporation.
11 / 100
Very Satisfied
11%
Satisfied
0%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
26%
Very Dissatisfied
58%
Andersen Windows Corporation Customer Satisfaction Score by Age
Andersen Windows Corporation's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Andersen Windows Corporation.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 67% | |||||||||||||||
| 31-35 | 66% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 42% | |||||||||||||||
| 51-55 | 6% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 5% | |||||||||||||||
| 66+ | 6% |
Andersen Windows Corporation Customer Satisfaction Score by Usage
Andersen Windows Corporation's Customer Satisfaction score was rated the highest by customers who have used Andersen Windows Corporation's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Andersen Windows Corporation Customer Satisfaction Score by Industry
Andersen Windows Corporation's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Andersen Windows Corporation Customer Satisfaction Score by Industry",
"text": "Andersen Windows Corporation's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Retail industry customers.",
"bars": [
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"label": "Tech",
"groupId": 104,
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"stars": 0,
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"scoreClassName": "",
"scoreLabel": 25
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{
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"groupId": 495,
"score": 33,
"stars": 0,
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{
"label": "Architecture and Planning",
"groupId": 498,
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"stars": 0,
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"scoreClassName": "",
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},
{
"label": "Construction",
"groupId": 510,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
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{
"label": "Consulting",
"groupId": 511,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 22,
"stars": 0,
"csatScore": 22,
"text": "Andersen Windows Corporation's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 22
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Legal",
"groupId": 529,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Andersen Windows Corporation's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Manufacturing and Machinery",
"groupId": 533,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Andersen Windows Corporation's Customer Satisfaction score is rated by Manufacturing and Machinery customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Military and Defense",
"groupId": 538,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Andersen Windows Corporation's Customer Satisfaction score is rated by Military and Defense customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Retail",
"groupId": 559,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Andersen Windows Corporation's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}Andersen Windows Corporation Customer Service
1.5/5
Andersen Windows Corporation has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Andersen Windows Corporation's Customer Service
Address
Bayport, MN
Website
http://www.andersenwindows.com/
Phone Number
(651) 351-3556
Quick Insights into Andersen Windows Corporation Customer Service
Andersen Windows Corporation's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers from the Transportation industry.
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Ranked Andersen Windows Corporation Customer Service the Highest
Ranked Andersen Windows Corporation Customer Service the Lowest
Andersen Windows Corporation Customer Service Score by Gender
Andersen Windows Corporation's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Andersen Windows Corporation.
Male
1.5/5
Female
1.5/5
Andersen Windows Corporation Customer Service Score by Ethnicity
Andersen Windows Corporation's Customer Service score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Andersen Windows Corporation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Other 1.7 | Other | 1.7 |
Andersen Windows Corporation Customer Service Score by Age
Andersen Windows Corporation's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Andersen Windows Corporation.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.6 | 26-30 | 3.6 |
31-35 3.5 | 31-35 | 3.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 2 | 46-50 | 2 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Andersen Windows Corporation Customer Service Score by Usage
Andersen Windows Corporation's Customer Service score was rated the highest by customers who have used Andersen Windows Corporation's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Andersen Windows Corporation Customer Service Score by Industry
Andersen Windows Corporation's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Transportation industry customers.
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Andersen Windows Corporation as an Employer
3.3/5
Andersen Windows Corporation has a 3.3/5 stars for its overall company culture rated by their employees
bottom
40%
CEO of Andersen Windows Corporation
In the Bottom 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Andersen Windows Corporation scored a -66 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of Andersen Windows Corporation would recommend the brand to a friend. ENPS measures how likely Andersen Windows Corporation employees would recommend working at Andersen Windows Corporation to a friend.
Net Promoter Score
-66
NPS Score
| 15% | Promoters |
|---|---|
| 4% | Passive |
| 81% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 38% | Promoters |
|---|---|
| 13% | Passive |
| 49% | Detractors |
