13
NPS
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Anderson Merchandisers
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About Anderson Merchandisers' Brand
Anderson Merchandisers is the leading provider of in-store solutions. What started as a makeshift newspaper stand on an Alabama sidewalk in 1917 has become the nation’s largest merchandiser of entertainment products and a leading name in the merchandising of groceries, pharmaceuticals, hardware, impulse items, gift cards, electronics and more. Headquartered in Plano, Texas, Anderson Merchandisers has additional facilities across the U.S. and around the world. From street-sensitive products to customized product launches, more than 3,000 full-time Anderson merchandising experts work on behalf of clients in more than 4,000 retail locations to deliver the best service for clients in-store. Equipped with industry-leading technology, our people ensure that clients always have a real-time view of their products in every retailer where we work. We are an extension of our clients’ teams and deliver the best results and service every day.
Brand at a Glance
69%
Customer Loyalty
3.4/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Anderson Merchandisers NPS
Anderson Merchandisers's Net Promoter Score (NPS) is a 13 with 42% Promoters, 29% Passives, and 29% Detractors. Net Promoter Score tracks whether Anderson Merchandisers's customers would recommend using the product based on a scale of -100 to 100.
Anderson Merchandisers Overall NPS
| 42% | Promoters |
|---|---|
| 29% | Passives |
| 29% | Detractors |
Anderson Merchandisers NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 0 | Jul 2021 | 0 |
May 2022 33 | May 2022 | 33 |
Aug 2022 50 | Aug 2022 | 50 |
Sep 2022 40 | Sep 2022 | 40 |
Jul 2024 34 | Jul 2024 | 34 |
Feb 2025 13 | Feb 2025 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Anderson Merchandisers Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Anderson Merchandisers users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Anderson Merchandisers Product Quality
3.4/5
Anderson Merchandisers has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Anderson Merchandisers Product Information
Anderson Merchandisers’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.amerch.com
- Company Size
- 1,001-5,000 Employees
Industry
Business and Consumer Services
Anderson Merchandisers Pricing
Anderson Merchandisers ROI & Value For Money
3.6/5
Anderson Merchandisers has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Anderson Merchandisers Customer Satisfaction (CSAT)
Anderson Merchandisers Customer Satisfaction (CSAT) Score
60 / 100
Anderson Merchandisers has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Anderson Merchandisers Customer Service
3.5/5
Anderson Merchandisers has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Anderson Merchandisers's Customer Service
Address
5601 Granite Parkway, Suite 1400, Plano, TX 75024
Website
http://www.amerch.com
Phone Number
855-894-2780
Anderson Merchandisers's Social Links
Anderson Merchandisers as an Employer
3.9/5
Anderson Merchandisers has a 3.9/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Anderson Merchandisers scored a 13 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Anderson Merchandisers would recommend the brand to a friend. ENPS measures how likely Anderson Merchandisers employees would recommend working at Anderson Merchandisers to a friend.
Net Promoter Score
13
NPS Score
| 42% | Promoters |
|---|---|
| 29% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 41% | Promoters |
|---|---|
| 27% | Passive |
| 32% | Detractors |
