56
NPS
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Andreessen Horowitz
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About Andreessen Horowitz's Brand
Andreessen Horowitz is a Silicon Valley-based venture capital firm with $2.7 billion under management. They invest from seed to growth.
Brand at a Glance
85%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
3.9/5
Customer Service
Andreessen Horowitz NPS
Andreessen Horowitz's Net Promoter Score (NPS) is a 56 with 67% Promoters, 22% Passives, and 11% Detractors. Net Promoter Score tracks whether Andreessen Horowitz's customers would recommend using the product based on a scale of -100 to 100.
Andreessen Horowitz Overall NPS
| 67% | Promoters |
|---|---|
| 22% | Passives |
| 11% | Detractors |
Andreessen Horowitz NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
May 2022 100 | May 2022 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Jan 2023 80 | Jan 2023 | 80 |
May 2023 66 | May 2023 | 66 |
Aug 2023 71 | Aug 2023 | 71 |
Sep 2023 75 | Sep 2023 | 75 |
Apr 2025 55 | Apr 2025 | 55 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Andreessen Horowitz Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Andreessen Horowitz users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Andreessen Horowitz Product Quality
4/5
Andreessen Horowitz has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Andreessen Horowitz's overall Product Quality score rated by its users and customers.
Andreessen Horowitz Product Information
Andreessen Horowitz’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.a16z.com
- Company Size
- 51-200 Employees
Industry
Tech
FinTech
Venture Capital & Private Equity
Andreessen Horowitz Pricing
Andreessen Horowitz ROI & Value For Money
3.7/5
Andreessen Horowitz has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Andreessen Horowitz Customer Satisfaction (CSAT)
Andreessen Horowitz Customer Satisfaction (CSAT) Score
86 / 100
Andreessen Horowitz has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
72%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Andreessen Horowitz Customer Service
3.9/5
Andreessen Horowitz has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Andreessen Horowitz's Customer Service
Address
2865 Sand Hill Road, Suite 101, Menlo Park, CA
Website
http://www.a16z.com
Andreessen Horowitz as an Employer
4.1/5
Andreessen Horowitz has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Andreessen Horowitz scored a 56 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Andreessen Horowitz would recommend the brand to a friend. ENPS measures how likely Andreessen Horowitz employees would recommend working at Andreessen Horowitz to a friend.
Net Promoter Score
56
NPS Score
| 67% | Promoters |
|---|---|
| 22% | Passive |
| 11% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
