100
NPS
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Andrew Alliance
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About Andrew Alliance's Brand
Andrew Alliance manufactures pipette robots.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Andrew Alliance NPS
Andrew Alliance's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Andrew Alliance's customers would recommend using the product based on a scale of -100 to 100.
Andrew Alliance Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Andrew Alliance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 100 | May 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Andrew Alliance Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Andrew Alliance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Andrew Alliance Product Quality
5/5
Andrew Alliance has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Andrew Alliance Product Information
Andrew Alliance’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Biotech and Pharmaceuticals
Hardware and Devices
Healthcare
Andrew Alliance Pricing
Andrew Alliance ROI & Value For Money
5/5
Andrew Alliance has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Andrew Alliance's overall ROI score rated by its users and customers.
Andrew Alliance Customer Satisfaction (CSAT)
Andrew Alliance Customer Satisfaction (CSAT) Score
100 / 100
Andrew Alliance has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Andrew Alliance Customer Service
5/5
Andrew Alliance has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Andrew Alliance's Customer Service
Address
Chemin Grenet 21, Geneva, NE 1214 United States of America
Website
http://www.andrewalliance.com
Andrew Alliance as an Employer
4.4/5
Andrew Alliance has a 4.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Andrew Alliance scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Andrew Alliance would recommend the brand to a friend. ENPS measures how likely Andrew Alliance employees would recommend working at Andrew Alliance to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
