-100
NPS
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andros
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About andros' Brand
Andros is revolutionizing provider network management for payer and provider organizations and with an integrated approach, utilizing state-of-the-art technology and data. With extensive experience scaling provider networks in all 50 states and across more than 20 product types, Andros delivers game-changing solutions and services across the provider network management lifecycle. With our powerful, proprietary platform, Andros utilizes data intelligence and automated workflows to create a robust analytics solution that power next-generation provider network management.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
andros NPS
andros's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether andros's customers would recommend using the product based on a scale of -100 to 100.
andros Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
andros NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 -100 | Dec 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
andros Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of andros users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
andros Product Quality
1.5/5
andros has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock andros' overall Product Quality score rated by its users and customers.
andros Product Information
andros’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://andros.co
- Company Size
- 51-200 Employees
Industry
Healthcare, Hospitals and Medicine
andros Pricing
andros ROI & Value For Money
1.5/5
andros has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock andros' overall ROI score rated by its users and customers.
andros Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
andros Customer Service
1.5/5
andros has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock andros' overall Customer Service score rated by its users and customers.
About andros's Customer Service
Address
50 W 23rd St, New York City, NY 10010
Website
http://andros.co
andros's Social Links
andros as an Employer
4.5/5
andros has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
andros scored a -100 for Net Promoter Score and a 44 for Employee Net Promoter Score. NPS gauges how likely a customer of andros would recommend the brand to a friend. ENPS measures how likely andros employees would recommend working at andros to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
44
eNPS Score
| 57% | Promoters |
|---|---|
| 30% | Passive |
| 13% | Detractors |
