61
NPS
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Brand Page
Anedot
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About Anedot's Brand
Anedot makes powerful giving tools for churches, campaigns, universities, and nonprofits. Trusted by more than 20,000 organizations, Anedot is the perfect online giving solution for nonprofit groups of all sizes.
Brand at a Glance
100%
Customer Loyalty
4.3/5
Product Quality
4.1/5
Pricing
3.3/5
Customer Service
Anedot NPS
Anedot's Net Promoter Score (NPS) is a 61 with 74% Promoters, 13% Passives, and 13% Detractors. Net Promoter Score tracks whether Anedot's customers would recommend using the product based on a scale of -100 to 100.
Anedot Overall NPS
| 74% | Promoters |
|---|---|
| 13% | Passives |
| 13% | Detractors |
Anedot NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 76 | Aug 2020 | 76 |
Jan 2022 70 | Jan 2022 | 70 |
Sep 2025 63 | Sep 2025 | 63 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Anedot NPS by Usage
Anedot's NPS was rated the highest by customers who have used Anedot's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 57 | Less than 1 Year | 57 |
2 to 5 Years 17 | 2 to 5 Years | 17 |
Anedot Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Anedot users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Anedot Product Quality
4.3/5
Anedot has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Anedot's overall Product Quality score rated by its users and customers.
Anedot Product Information
Anedot serves markets in the United States. Anedot supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Anedot’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- https://anedot.com
- Company Size
- 11-50 Employees
Industry
Tech
Ecommerce and Marketplaces
Enterprise
FinTech
Languages Supported
English
Product Type
Church Management Software
Fundraising Software
Donation Management Software
Political Campaign Software
Anedot Pricing
Anedot ROI & Value For Money
4.1/5
Anedot has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Anedot's overall ROI score rated by its users and customers.
Anedot Pricing Plans
Anedot has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Anedot?
Small Businesses
Medium Businesses
Large Enterprises
Anedot Customer Satisfaction (CSAT)
Anedot Customer Satisfaction (CSAT) Score
50 / 100
Anedot has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Anedot Customer Service
3.3/5
Anedot has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Anedot's overall Customer Service score rated by its users and customers.
About Anedot's Customer Service
Address
1340 Poydras St, New Orleans, LA 70112
Website
https://anedot.com
Phone Number
225-250-1301
Anedot's Social Links
Anedot as an Employer
4.8/5
Anedot has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Anedot scored a 61 for Net Promoter Score and a 80 for Employee Net Promoter Score. NPS gauges how likely a customer of Anedot would recommend the brand to a friend. ENPS measures how likely Anedot employees would recommend working at Anedot to a friend.
Net Promoter Score
61
NPS Score
| 74% | Promoters |
|---|---|
| 13% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
80
eNPS Score
| 90% | Promoters |
|---|---|
| 0% | Passive |
| 10% | Detractors |
