-42
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Angel.com
Marketing or Exec? Claim Your Free Account
About Angel.com's Brand
Angel.com, a subsidiary of MicroStrategy (NASD: MSTR), is a leading provider of on-demand IVR (Interactive Voice Response) and call center
Brand at a Glance
83%
Customer Loyalty
3.6/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Angel.com NPS
Angel.com's Net Promoter Score (NPS) is a -42 with 29% Promoters, 0% Passives, and 71% Detractors. Net Promoter Score tracks whether Angel.com's customers would recommend using the product based on a scale of -100 to 100.
Angel.com Overall NPS
| 29% | Promoters |
|---|---|
| 0% | Passives |
| 71% | Detractors |
Angel.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Aug 2021 0 | Aug 2021 | 0 |
Apr 2022 -33 | Apr 2022 | -33 |
Jun 2022 0 | Jun 2022 | 0 |
Nov 2022 -20 | Nov 2022 | -20 |
May 2023 -33 | May 2023 | -33 |
Jun 2025 -43 | Jun 2025 | -43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Angel.com Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Angel.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Angel.com Product Quality
3.6/5
Angel.com has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Angel.com's overall Product Quality score rated by its users and customers.
Angel.com Product Information
Angel.com’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://angel.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Mobile App
Productivity
SaaS
Angel.com Pricing
Angel.com ROI & Value For Money
3.2/5
Angel.com has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Angel.com's overall ROI score rated by its users and customers.
Angel.com Customer Satisfaction (CSAT)
Angel.com Customer Satisfaction (CSAT) Score
50 / 100
Angel.com has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Angel.com Customer Service
3.2/5
Angel.com has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Angel.com's overall Customer Service score rated by its users and customers.
About Angel.com's Customer Service
Address
1850 Towers Crescent Plaza, Vienna, VA 22182
Website
http://angel.com
Angel.com as an Employer
Consumer vs. Employees
Angel.com scored a -42 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Angel.com would recommend the brand to a friend. ENPS measures how likely Angel.com employees would recommend working at Angel.com to a friend.
Net Promoter Score
-42
NPS Score
| 29% | Promoters |
|---|---|
| 0% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 36% | Promoters |
|---|---|
| 28% | Passive |
| 36% | Detractors |
