-32
NPS
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Angi
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About Angi's Brand
Angie's List is a website containing crowd-sourced reviews of local businesses on a subscription basis.
Brand at a Glance
63%
Customer Loyalty
2.5/5
Product Quality
2.4/5
Pricing
2.4/5
Customer Service
Angi NPS
Angi's Net Promoter Score (NPS) is a -32 with 30% Promoters, 8% Passives, and 62% Detractors. Net Promoter Score tracks whether Angi's customers would recommend using the product based on a scale of -100 to 100.
Angi Overall NPS
| 30% | Promoters |
|---|---|
| 8% | Passives |
| 62% | Detractors |
Angi NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -29 | Jan 2024 | -29 |
Mar 2024 -30 | Mar 2024 | -30 |
Apr 2024 -28 | Apr 2024 | -28 |
Jul 2024 -30 | Jul 2024 | -30 |
Aug 2024 -30 | Aug 2024 | -30 |
Nov 2024 -30 | Nov 2024 | -30 |
Dec 2024 -31 | Dec 2024 | -31 |
Jan 2025 -31 | Jan 2025 | -31 |
Jun 2025 -31 | Jun 2025 | -31 |
Jan 2026 -33 | Jan 2026 | -33 |
Feb 2026 -31 | Feb 2026 | -31 |
Mar 2026 -32 | Mar 2026 | -32 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Angi NPS by Gender
Female customers rated Angi's NPS 16 points higher than Male customers.
Male
-61
Angi's NPS was rated -61 by Male customers on Comparably.
15%
Promoters
9%
Passives
76%
Detractors
Female
-45
Angi's NPS was rated -45 by Female customers on Comparably.
22%
Promoters
11%
Passives
67%
Detractors
Angi NPS by Ethnicity
Angi's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -63 | Caucasian | -63 |
Hispanic or Latino 0 | Hispanic or Latino | 0 |
African American/Black -40 | African American/Black | -40 |
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
Other -100 | Other | -100 |
Angi NPS by Age
Angi's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Angi NPS by Usage
Angi's NPS was rated the highest by customers who have used Angi's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -68 | Less than 1 Year | -68 |
1 to 2 Years -45 | 1 to 2 Years | -45 |
2 to 5 Years -28 | 2 to 5 Years | -28 |
5 to 10 Years -50 | 5 to 10 Years | -50 |
Over 10 Years -67 | Over 10 Years | -67 |
Angi Customer Reviews
Out of the 13 Angi customer reviews 2 were positive and 11 were constructive. Angi customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Angi Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Angi users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Angi Customer Loyalty Score by Gender
Female customers rated Angi's Customer Loyalty score 21% higher than Male customers.
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Male
54%
Yes
Female
75%
Yes
Angi Customer Loyalty Score by Ethnicity
Angi's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Angi.
59
out of 100
Caucasian
70
out of 100
Hispanic or Latino
82
out of 100
African American/Black
70
out of 100
Asian or Pacific Islander
46
out of 100
Other
Angi Customer Loyalty Score by Age
Angi's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Angi.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 64% | 18-25 | 64% |
26-30 100% | 26-30 | 100% |
31-35 46% | 31-35 | 46% |
36-40 74% | 36-40 | 74% |
41-45 46% | 41-45 | 46% |
46-50 70% | 46-50 | 70% |
51-55 55% | 51-55 | 55% |
56-60 64% | 56-60 | 64% |
61-65 40% | 61-65 | 40% |
66+ 61% | 66+ | 61% |
Angi Customer Loyalty Score by Usage
Angi's Customer Loyalty score was rated the highest by customers who have used Angi's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Angi Customer Loyalty Score by Industry
Angi's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Angi Product Quality
2.5/5
Angi has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Angi Product Information
Angi’s product quality score is a 2.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Angi's product the highest. Reviewers from the Retail industry rated Angi the lowest at 1.5.
- Website
- http://www.angieslist.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
AdTech
Consumer Services
Ecommerce and Marketplaces
Marketplaces
Quick Insights into Angi Product Quality
Angi's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers from the Retail industry.
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Ranked Angi Product Quality the Highest
Ranked Angi Product Quality the Lowest
Angi Product Quality Score by Gender
Female customers rated Angi's Product Quality score 0.2 stars higher than Male customers.
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Male
1.9/5
Female
2.1/5
Angi Product Quality Score by Ethnicity
Angi's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Angi.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Hispanic or Latino 2.6 | Hispanic or Latino | 2.6 |
African American/Black 2.2 | African American/Black | 2.2 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 1.5 | Other | 1.5 |
Angi Product Quality Score by Age
Angi's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Angi.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.5 | 18-25 | 2.5 |
26-30 4.4 | 26-30 | 4.4 |
31-35 1.8 | 31-35 | 1.8 |
36-40 2.7 | 36-40 | 2.7 |
41-45 1.8 | 41-45 | 1.8 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2 | 66+ | 2 |
Angi Product Quality Score by Usage
Angi's Product Quality score was rated the highest by customers who have used Angi's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Angi Product Quality Score by Industry
Angi's Product Quality score was rated the highest by Tech industry customers, and the lowest by Retail industry customers.
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Angi Pricing
Angi ROI & Value For Money
2.4/5
Angi has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Angi Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Retail industry think that they had the lowest ROI from Angi.
Quick Insights into Angi ROI
Angi's ROI score was rated highest by customers ages 26-30, and rated lowest by customers from the Retail industry.
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Ranked Angi ROI the Highest
Ranked Angi ROI the Lowest
Angi ROI Score by Gender
Female customers rated Angi's ROI score 0.3 stars higher than Male customers.
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Male
1.9/5
Female
2.2/5
Angi ROI Score by Ethnicity
Angi's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Angi.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 2.2 | African American/Black | 2.2 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 1.9 | Other | 1.9 |
Angi ROI Score by Age
Angi's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Angi.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.2 | 18-25 | 2.2 |
26-30 4.2 | 26-30 | 4.2 |
31-35 2.2 | 31-35 | 2.2 |
36-40 2.6 | 36-40 | 2.6 |
41-45 1.6 | 41-45 | 1.6 |
46-50 2 | 46-50 | 2 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2 | 66+ | 2 |
Angi ROI Score by Usage
Angi's ROI score was rated the highest by customers who have used Angi's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Angi ROI Score by Industry
Angi's ROI score was rated the highest by Tech industry customers, and the lowest by Retail industry customers.
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Angi Customer Satisfaction (CSAT)
Angi Customer Satisfaction (CSAT) Score
36 / 100
Angi has an overall Customer Satisfaction score of 36 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
19%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
11%
Very Dissatisfied
37%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Angi Customer Satisfaction
Angi's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Retail industry.
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Ranked Angi Customer Satisfaction the Highest
Ranked Angi Customer Satisfaction the Lowest
Angi Customer Satisfaction Score by Gender
Female customers rated Angi's Customer Satisfaction score 10 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Angi.
22 / 100
MaleVery Satisfied | 9% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 16% | |
Dissatisfied | 13% | |
Very Dissatisfied | 49% |
32 / 100
FemaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 19% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 19% | |
Very Dissatisfied | 49% |
Angi Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Angi's Customer Satisfaction (CSAT) score was rated 24% according to Caucasian users and customers.
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24 / 100
Very Satisfied
12%
Satisfied
12%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
9%
Very Dissatisfied
61%
CSAT according to African American/Black
Angi's Customer Satisfaction (CSAT) score was rated 40% according to African American/Black users and customers.
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40 / 100
Very Satisfied
0%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
20%
CSAT according to Asian or Pacific Islander
Angi's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Angi's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Angi.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
20%
Very Dissatisfied
40%
Angi Customer Satisfaction Score by Age
Angi's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Angi.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 20% | |||||||||||||||
| 26-30 | 66% | |||||||||||||||
| 31-35 | 33% | |||||||||||||||
| 36-40 | 40% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 33% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 29% |
Angi Customer Satisfaction Score by Usage
Angi's Customer Satisfaction score was rated the highest by customers who have used Angi's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Angi Customer Satisfaction Score by Industry
Angi's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Angi Customer Satisfaction Score by Industry",
"text": "Angi's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Retail industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "Angi's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 60
},
{
"label": "Accounting",
"groupId": 495,
"score": 14,
"stars": 0,
"csatScore": 14,
"text": "Angi's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 14
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Angi's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Construction",
"groupId": 510,
"score": 30,
"stars": 0,
"csatScore": 30,
"text": "Angi's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 30
},
{
"label": "Retail",
"groupId": 559,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Angi's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}Angi Customer Service
2.4/5
Angi has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About Angi's Customer Service
Address
1030 E. Washington Street, Indianapolis, IN
Website
http://www.angieslist.com
Phone Number
13178083675
Quick Insights into Angi Customer Service
Angi's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers from the Retail industry.
Sign Up to unlock insights into how customers have ranked Angi's Customer Service score.
Ranked Angi Customer Service the Highest
Ranked Angi Customer Service the Lowest
Angi Customer Service Score by Gender
Female customers rated Angi's Customer Service score 0.4 stars higher than Male customers.
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Male
1.7/5
Female
2.1/5
Angi Customer Service Score by Ethnicity
Angi's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Angi.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Hispanic or Latino 3.3 | Hispanic or Latino | 3.3 |
African American/Black 2.4 | African American/Black | 2.4 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 1.6 | Other | 1.6 |
Angi Customer Service Score by Age
Angi's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Angi.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.5 | 18-25 | 2.5 |
26-30 3.9 | 26-30 | 3.9 |
31-35 1.7 | 31-35 | 1.7 |
36-40 2.3 | 36-40 | 2.3 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.6 | 46-50 | 1.6 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.3 | 66+ | 2.3 |
Angi Customer Service Score by Usage
Angi's Customer Service score was rated the highest by customers who have used Angi's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Angi Customer Service Score by Industry
Angi's Customer Service score was rated the highest by Tech industry customers, and the lowest by Retail industry customers.
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Angi as an Employer
Consumer vs. Employees
Angi scored a -32 for Net Promoter Score and a -61 for Employee Net Promoter Score. NPS gauges how likely a customer of Angi would recommend the brand to a friend. ENPS measures how likely Angi employees would recommend working at Angi to a friend.
Net Promoter Score
-32
NPS Score
| 30% | Promoters |
|---|---|
| 8% | Passive |
| 62% | Detractors |
Employee Net Promoter Score
-61
eNPS Score
| 13% | Promoters |
|---|---|
| 13% | Passive |
| 74% | Detractors |
