Anime News Network NPS

Anime News Network's Net Promoter Score (NPS) is a -11 with 33% Promoters, 23% Passives, and 44% Detractors. Net Promoter Score tracks whether Anime News Network's customers would recommend using the product based on a scale of -100 to 100.

Anime News Network Overall NPS

-11

NPS

33%	Promoters
23%	Passives
44%	Detractors

Anime News Network NPS Trend

-100

-50

0

50

100

Summary	Date	Score
Apr 2021 100	Apr 2021	100
Dec 2021 50	Dec 2021	50
Jan 2022 0	Jan 2022	0
Mar 2022 25	Mar 2022	25
May 2022 0	May 2022	0
Jun 2022 -17	Jun 2022	-17
Nov 2022 -1	Nov 2022	-1
Feb 2023 0	Feb 2023	0
Jul 2024 -11	Jul 2024	-11

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.