-14
NPS
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Anker North America
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About Anker North America's Brand
Anker was founded by Steven Yang in 2011 with the simple mission of helping consumers charge everything, faster. Today, Anker is the global leader in consumer charging, and one of the world’s popular providers of chargers, home appliances, smart security solutions, and more.
Brand at a Glance
80%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
2.6/5
Customer Service
Anker North America NPS
Anker North America's Net Promoter Score (NPS) is a -14 with 38% Promoters, 10% Passives, and 52% Detractors. Net Promoter Score tracks whether Anker North America's customers would recommend using the product based on a scale of -100 to 100.
Anker North America Overall NPS
| 38% | Promoters |
|---|---|
| 10% | Passives |
| 52% | Detractors |
Anker North America NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 68 | Nov 2023 | 68 |
Dec 2023 57 | Dec 2023 | 57 |
Jan 2024 46 | Jan 2024 | 46 |
Feb 2024 28 | Feb 2024 | 28 |
May 2024 27 | May 2024 | 27 |
Jul 2024 20 | Jul 2024 | 20 |
Aug 2024 4 | Aug 2024 | 4 |
Oct 2024 0 | Oct 2024 | 0 |
Feb 2025 -8 | Feb 2025 | -8 |
Apr 2025 -8 | Apr 2025 | -8 |
May 2025 -11 | May 2025 | -11 |
Aug 2025 -15 | Aug 2025 | -15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Anker North America NPS by Gender
Male customers rated Anker North America's NPS 66 points higher than Female customers.
Male
-34
Anker North America's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
-100
Anker North America's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Anker North America NPS by Ethnicity
Anker North America's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Anker North America NPS by Age
Anker North America's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Anker North America NPS by Usage
Anker North America's NPS was rated the highest by customers who have used Anker North America's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -60 | 1 to 2 Years | -60 |
2 to 5 Years 34 | 2 to 5 Years | 34 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Anker North America Customer Reviews
Out of the 6 Anker North America customer reviews 3 were positive and 3 were constructive. Anker North America customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Anker North America Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Anker North America users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Anker North America Customer Loyalty Score by Gender
Male customers rated Anker North America's Customer Loyalty score 15% higher than Female customers.
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Male
85%
Yes
Female
70%
Yes
Anker North America Customer Loyalty Score by Ethnicity
Anker North America's Customer Loyalty score was rated 61% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Anker North America.
61
out of 100
Caucasian
Anker North America Customer Loyalty Score by Age
Anker North America's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Anker North America.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
61-65 55% | 61-65 | 55% |
66+ 100% | 66+ | 100% |
Anker North America Customer Loyalty Score by Usage
Anker North America's Customer Loyalty score was rated the highest by customers who have used Anker North America's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Anker North America Customer Loyalty Score by Industry
Anker North America's Customer Loyalty score was rated 100% by Tech industry customers.
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Anker North America Product Quality
3.4/5
Anker North America has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Anker North America Product Information
Anker North America’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Anker North America's product the highest.
- Website
- http://www.anker.com/
- Company Size
- 201-500 Employees
Industry
Consumer Electronics
Quick Insights into Anker North America Product Quality
Anker North America's Product Quality score was rated highest by customers ages 18-25, and rated lowest by Female customers.
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Ranked Anker North America Product Quality the Highest
Ranked Anker North America Product Quality the Lowest
Anker North America Product Quality Score by Gender
Male customers rated Anker North America's Product Quality score 0.8 stars higher than Female customers.
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Male
3.1/5
Female
2.3/5
Anker North America Product Quality Score by Ethnicity
Anker North America's Product Quality score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Anker North America.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Anker North America Product Quality Score by Age
Anker North America's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Anker North America.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
61-65 2.7 | 61-65 | 2.7 |
66+ 2.6 | 66+ | 2.6 |
Anker North America Product Quality Score by Usage
Anker North America's Product Quality score was rated the highest by customers who have used Anker North America's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Anker North America Product Quality Score by Industry
Anker North America's Product Quality score was rated 3.1 stars by Tech industry customers.
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Anker North America Pricing
Anker North America ROI & Value For Money
3.5/5
Anker North America has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Anker North America Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Anker North America ROI
Anker North America's ROI score was rated highest by customers ages 18-25, and rated lowest by Female customers.
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Ranked Anker North America ROI the Highest
Ranked Anker North America ROI the Lowest
Anker North America ROI Score by Gender
Male customers rated Anker North America's ROI score 2.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Anker North America.
Male
3.8/5
Female
1.5/5
Anker North America ROI Score by Ethnicity
Anker North America's ROI score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Anker North America.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Anker North America ROI Score by Age
Anker North America's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Anker North America.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
61-65 2.2 | 61-65 | 2.2 |
66+ 3.6 | 66+ | 3.6 |
Anker North America ROI Score by Usage
Anker North America's ROI score was rated the highest by customers who have used Anker North America's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Anker North America ROI Score by Industry
Anker North America's ROI score was rated 3.8 stars by Tech industry customers.
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Anker North America Customer Satisfaction (CSAT)
Anker North America Customer Satisfaction (CSAT) Score
39 / 100
Anker North America has an overall Customer Satisfaction score of 39 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
14%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
25%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Anker North America Customer Satisfaction
Anker North America's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Female customers.
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Ranked Anker North America Customer Satisfaction the Highest
Ranked Anker North America Customer Satisfaction the Lowest
Anker North America Customer Satisfaction Score by Gender
Male customers rated Anker North America's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Anker North America.
17 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 33% | |
Very Dissatisfied | 42% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 67% |
Anker North America Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Anker North America's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Anker North America.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
86%
Anker North America Customer Satisfaction Score by Age
Anker North America's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Anker North America.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
Anker North America Customer Satisfaction Score by Usage
Anker North America's Customer Satisfaction score was rated the highest by customers who have used Anker North America's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Anker North America Customer Satisfaction Score by Industry
Anker North America's Customer Satisfaction score was rated 0 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Anker North America Customer Satisfaction Score by Industry",
"text": "Anker North America's Customer Satisfaction score was rated 0 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Anker North America's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}Anker North America Customer Service
2.6/5
Anker North America has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Anker North America's overall Customer Service score rated by its users and customers.
About Anker North America's Customer Service
Address
10900 NE 8th St, Bellevue, WA 98004
Website
http://www.anker.com/
Phone Number
(800) 988-7973
Anker North America's Social Links
Quick Insights into Anker North America Customer Service
Anker North America's Customer Service score was rated highest by customers ages 18-25, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Anker North America's Customer Service score.
Ranked Anker North America Customer Service the Highest
Ranked Anker North America Customer Service the Lowest
Anker North America Customer Service Score by Gender
Male customers rated Anker North America's Customer Service score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Anker North America.
Male
2.1/5
Female
1.5/5
Anker North America Customer Service Score by Ethnicity
Anker North America's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Anker North America.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Anker North America Customer Service Score by Age
Anker North America's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Anker North America.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Anker North America Customer Service Score by Usage
Anker North America's Customer Service score was rated the highest by customers who have used Anker North America's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Anker North America Customer Service Score by Industry
Anker North America's Customer Service score was rated 2.6 stars by Tech industry customers.
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Anker North America as an Employer
3.3/5
Anker North America has a 3.3/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Anker North America scored a -14 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of Anker North America would recommend the brand to a friend. ENPS measures how likely Anker North America employees would recommend working at Anker North America to a friend.
Net Promoter Score
-14
NPS Score
| 38% | Promoters |
|---|---|
| 10% | Passive |
| 52% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 16% | Promoters |
|---|---|
| 42% | Passive |
| 42% | Detractors |
