-6
NPS
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Brand Page
Anki
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About Anki's Brand
Anki is an entertainment robotics company dedicated to bringing artificial intelligence and robotics to our everyday lives.
Brand at a Glance
65%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Anki NPS
Anki's Net Promoter Score (NPS) is a -6 with 39% Promoters, 16% Passives, and 45% Detractors. Net Promoter Score tracks whether Anki's customers would recommend using the product based on a scale of -100 to 100.
Anki Overall NPS
| 39% | Promoters |
|---|---|
| 16% | Passives |
| 45% | Detractors |
Anki NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 4 | Feb 2023 | 4 |
Mar 2023 1 | Mar 2023 | 1 |
Aug 2023 -3 | Aug 2023 | -3 |
Dec 2023 -9 | Dec 2023 | -9 |
Jan 2024 -7 | Jan 2024 | -7 |
Feb 2024 -5 | Feb 2024 | -5 |
Apr 2024 -6 | Apr 2024 | -6 |
Oct 2024 -5 | Oct 2024 | -5 |
Feb 2025 -5 | Feb 2025 | -5 |
Apr 2025 -4 | Apr 2025 | -4 |
Aug 2025 -6 | Aug 2025 | -6 |
Dec 2025 -8 | Dec 2025 | -8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Anki NPS by Gender
Anki's NPS was rated 37 by Male customers on Comparably.
Male
37
Anki's NPS was rated 37 by Male customers on Comparably.
62%
Promoters
13%
Passives
25%
Detractors
Female
N/A
Anki's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Anki Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Anki users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Anki Customer Loyalty Score by Gender
Anki's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
Anki Customer Loyalty Score by Industry
Anki's Customer Loyalty score was rated 70% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Anki Product Quality
3.3/5
Anki has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Anki Product Information
Anki’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Anki's product the highest.
- Website
- http://anki.com
- Company Size
- 51-200 Employees
Industry
Tech
AI, Big Data and Analytics
Hardware and Devices
SaaS
Quick Insights into Anki Product Quality
Anki's Product Quality score was rated highest by customers from the Tech industry.
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Ranked Anki Product Quality the Highest
Anki Product Quality Score by Gender
Anki's Product Quality score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Anki.
Male
3.9/5
Female
N/A
Anki Product Quality Score by Industry
Anki's Product Quality score was rated 4.1 stars by Tech industry customers.
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Anki Pricing
Anki ROI & Value For Money
3.2/5
Anki has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Anki Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Anki ROI
Anki's ROI score was rated highest by Male customers.
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Ranked Anki ROI the Highest
Anki ROI Score by Gender
Anki's ROI score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
Anki ROI Score by Industry
Anki's ROI score was rated 3.2 stars by Tech industry customers.
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Anki Customer Satisfaction (CSAT)
Anki Customer Satisfaction (CSAT) Score
58 / 100
Anki has an overall Customer Satisfaction score of 58 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
29%
Neither Satisfied nor Dissatisfied
24%
Dissatisfied
5%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Anki Customer Satisfaction
Anki's Customer Satisfaction score was rated highest by Male customers.
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Ranked Anki Customer Satisfaction the Highest
Anki Customer Satisfaction Score by Gender
Anki's Customer Satisfaction score was rated 83 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Anki.
83 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 16% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Anki Customer Service
3.2/5
Anki has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Anki's Customer Service
Address
55 2nd Street, 15th Floor, San Francisco, CA 94105
Website
http://anki.com
Phone Number
1-877-721-2654
Anki's Social Links
Quick Insights into Anki Customer Service
Anki's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Anki's Customer Service score.
Ranked Anki Customer Service the Highest
Anki Customer Service Score by Gender
Anki's Customer Service score was rated 3.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Anki.
Male
3.4/5
Female
N/A
Anki Customer Service Score by Industry
Anki's Customer Service score was rated 3.1 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Anki as an Employer
4.1/5
Anki has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Anki scored a -6 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of Anki would recommend the brand to a friend. ENPS measures how likely Anki employees would recommend working at Anki to a friend.
Net Promoter Score
-6
NPS Score
| 39% | Promoters |
|---|---|
| 16% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
