34
NPS
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Ankura Consulting Group
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About Ankura Consulting Group's Brand
Ankura Consulting Group, LLC is an independent global expert services and advisory firm that delivers services and end-to-end solutions to help clients at critical inflection points related to change, risk, disputes, finance, performance, distress, and transformation. The Ankura team consists of more than 1,500 professionals in more than 30 offices globally who are leaders in their respective fields and areas of expertise. Collaborative lateral thinking, hard-earned experience, expertise, and multidisciplinary capabilities drive results and Ankura is unrivaled in its ability to assist clients to Protect, Create, and Recover Value.
Brand at a Glance
81%
Customer Loyalty
3.1/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Ankura Consulting Group NPS
Ankura Consulting Group's Net Promoter Score (NPS) is a 34 with 56% Promoters, 22% Passives, and 22% Detractors. Net Promoter Score tracks whether Ankura Consulting Group's customers would recommend using the product based on a scale of -100 to 100.
Ankura Consulting Group Overall NPS
| 56% | Promoters |
|---|---|
| 22% | Passives |
| 22% | Detractors |
Ankura Consulting Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Apr 2021 50 | Apr 2021 | 50 |
Dec 2021 66 | Dec 2021 | 66 |
Jan 2022 20 | Jan 2022 | 20 |
Feb 2022 43 | Feb 2022 | 43 |
Mar 2022 25 | Mar 2022 | 25 |
Oct 2022 33 | Oct 2022 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ankura Consulting Group Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Ankura Consulting Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ankura Consulting Group Product Quality
3.1/5
Ankura Consulting Group has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Ankura Consulting Group's overall Product Quality score rated by its users and customers.
Ankura Consulting Group Product Information
Ankura Consulting Group’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- https://ankura.com/
- Company Size
- 51-200 Employees
Industry
Consulting
Ankura Consulting Group Pricing
Ankura Consulting Group ROI & Value For Money
3.5/5
Ankura Consulting Group has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ankura Consulting Group's overall ROI score rated by its users and customers.
Ankura Consulting Group Customer Satisfaction (CSAT)
Ankura Consulting Group Customer Satisfaction (CSAT) Score
58 / 100
Ankura Consulting Group has an overall Customer Satisfaction score of 58 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
42%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ankura Consulting Group Customer Service
3.5/5
Ankura Consulting Group has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ankura Consulting Group's overall Customer Service score rated by its users and customers.
About Ankura Consulting Group's Customer Service
Address
2000 K Street NW, Washington, DC 20006
Website
https://ankura.com/
Ankura Consulting Group as an Employer
3.2/5
Ankura Consulting Group has a 3.2/5 stars for its overall company culture rated by their employees
bottom
40%
CEO of Ankura Consulting Group
In the Bottom 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Ankura Consulting Group scored a 34 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of Ankura Consulting Group would recommend the brand to a friend. ENPS measures how likely Ankura Consulting Group employees would recommend working at Ankura Consulting Group to a friend.
Net Promoter Score
34
NPS Score
| 56% | Promoters |
|---|---|
| 22% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 48% | Promoters |
|---|---|
| 17% | Passive |
| 35% | Detractors |
