0
NPS
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Anonymous Production
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About Anonymous Production's Brand
Anonymous Production ( ), A Premium Media & Digital Production Provider.
Brand at a Glance
100%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Anonymous Production NPS
Anonymous Production's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Anonymous Production's customers would recommend using the product based on a scale of -100 to 100.
Anonymous Production Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Anonymous Production NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 100 | Apr 2024 | 100 |
May 2024 0 | May 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Anonymous Production Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Anonymous Production users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Anonymous Production Product Quality
2.7/5
Anonymous Production has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Anonymous Production's overall Product Quality score rated by its users and customers.
Anonymous Production Product Information
Anonymous Production’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Anonymous Production Pricing
Anonymous Production ROI & Value For Money
2.7/5
Anonymous Production has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Anonymous Production's overall ROI score rated by its users and customers.
Anonymous Production Customer Satisfaction (CSAT)
Anonymous Production Customer Satisfaction (CSAT) Score
50 / 100
Anonymous Production has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Anonymous Production Customer Service
2.7/5
Anonymous Production has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Anonymous Production's overall Customer Service score rated by its users and customers.
About Anonymous Production's Customer Service
Website
http://anonymousproduction.com/
Anonymous Production as an Employer
3.2/5
Anonymous Production has a 3.2/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Anonymous Production scored a 0 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Anonymous Production would recommend the brand to a friend. ENPS measures how likely Anonymous Production employees would recommend working at Anonymous Production to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 42% | Promoters |
|---|---|
| 27% | Passive |
| 31% | Detractors |
