-53
NPS
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Anova Culinary
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About Anova Culinary's Brand
We’re changing the way you cook. We’re an extremely passionate team that’s using science and technology to make it easy and affordable to cook like a pro.
Brand at a Glance
58%
Customer Loyalty
2.3/5
Product Quality
2.4/5
Pricing
2.2/5
Customer Service
Anova Culinary NPS
Anova Culinary's Net Promoter Score (NPS) is a -53 with 18% Promoters, 11% Passives, and 71% Detractors. Net Promoter Score tracks whether Anova Culinary's customers would recommend using the product based on a scale of -100 to 100.
Anova Culinary Overall NPS
| 18% | Promoters |
|---|---|
| 11% | Passives |
| 71% | Detractors |
Anova Culinary NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -47 | Aug 2023 | -47 |
Oct 2023 -38 | Oct 2023 | -38 |
Dec 2023 -41 | Dec 2023 | -41 |
Jan 2024 -46 | Jan 2024 | -46 |
Feb 2024 -40 | Feb 2024 | -40 |
Mar 2024 -43 | Mar 2024 | -43 |
Sep 2024 -45 | Sep 2024 | -45 |
Feb 2025 -48 | Feb 2025 | -48 |
Mar 2025 -48 | Mar 2025 | -48 |
Jan 2026 -50 | Jan 2026 | -50 |
Mar 2026 -53 | Mar 2026 | -53 |
May 2026 -53 | May 2026 | -53 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Anova Culinary NPS by Gender
Anova Culinary's NPS was rated -8 by Male customers on Comparably.
Male
-8
Anova Culinary's NPS was rated -8 by Male customers on Comparably.
42%
Promoters
8%
Passives
50%
Detractors
Female
N/A
Anova Culinary's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Anova Culinary NPS by Ethnicity
Anova Culinary's NPS was rated -12 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -12 | Caucasian | -12 |
Anova Culinary NPS by Usage
Anova Culinary's NPS was rated the highest by customers who have used Anova Culinary's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -39 | Less than 1 Year | -39 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
Anova Culinary Customer Reviews
Out of the 7 Anova Culinary customer reviews 5 were positive and 2 were constructive. Anova Culinary customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Anova Culinary Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of Anova Culinary users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Anova Culinary Customer Loyalty Score by Gender
Anova Culinary's Customer Loyalty score was rated 48 by Male customers on Comparably.
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Male
48%
Yes
Female
N/A
Yes
Anova Culinary Customer Loyalty Score by Ethnicity
Anova Culinary's Customer Loyalty score was rated 60% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Anova Culinary.
60
out of 100
Caucasian
Anova Culinary Customer Loyalty Score by Usage
Anova Culinary's Customer Loyalty score was rated the highest by customers who have used Anova Culinary's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Anova Culinary Customer Loyalty Score by Industry
Anova Culinary's Customer Loyalty score was rated 40% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Anova Culinary Product Quality
2.3/5
Anova Culinary has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
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Anova Culinary Product Information
Anova Culinary’s product quality score is a 2.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Anova Culinary's product the highest.
- Website
- http://anovaculinary.com
- Company Size
- 11-50 Employees
Industry
Consumer Electronics
Quick Insights into Anova Culinary Product Quality
Anova Culinary's Product Quality score was rated highest by Caucasian customers, and rated lowest by customers who have used Anova Culinary's products/services for 2 to 5 Years.
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Ranked Anova Culinary Product Quality the Highest
Ranked Anova Culinary Product Quality the Lowest
Anova Culinary Product Quality Score by Gender
Anova Culinary's Product Quality score was rated 2.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Anova Culinary.
Male
2.9/5
Female
N/A
Anova Culinary Product Quality Score by Ethnicity
Anova Culinary's Product Quality score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Anova Culinary.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Anova Culinary Product Quality Score by Usage
Anova Culinary's Product Quality score was rated the highest by customers who have used Anova Culinary's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Anova Culinary Product Quality Score by Industry
Anova Culinary's Product Quality score was rated 2.6 stars by Tech industry customers.
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Anova Culinary Pricing
Anova Culinary ROI & Value For Money
2.4/5
Anova Culinary has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Anova Culinary Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Anova Culinary ROI
Anova Culinary's ROI score was rated highest by Caucasian customers, and rated lowest by customers who have used Anova Culinary's products/services for Less than 1 Year.
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Ranked Anova Culinary ROI the Highest
Ranked Anova Culinary ROI the Lowest
Anova Culinary ROI Score by Gender
Anova Culinary's ROI score was rated 2.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Anova Culinary.
Male
2.8/5
Female
N/A
Anova Culinary ROI Score by Ethnicity
Anova Culinary's ROI score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Anova Culinary.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Anova Culinary ROI Score by Usage
Anova Culinary's ROI score was rated 2.9 stars by customers who have used Anova Culinary's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
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Anova Culinary ROI Score by Industry
Anova Culinary's ROI score was rated 2.6 stars by Tech industry customers.
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Anova Culinary Customer Satisfaction (CSAT)
Anova Culinary Customer Satisfaction (CSAT) Score
27 / 100
Anova Culinary has an overall Customer Satisfaction score of 27 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
12%
Satisfied
15%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
32%
Very Dissatisfied
26%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Anova Culinary Customer Satisfaction
Anova Culinary's Customer Satisfaction score was rated highest by Male customers, and rated lowest by customers who have used Anova Culinary's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Anova Culinary's Customer Satisfaction.
Ranked Anova Culinary Customer Satisfaction the Highest
Ranked Anova Culinary Customer Satisfaction the Lowest
Anova Culinary Customer Satisfaction Score by Gender
Anova Culinary's Customer Satisfaction score was rated 46 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Anova Culinary.
46 / 100
MaleVery Satisfied | 37% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 27% | |
Very Dissatisfied | 18% |
Anova Culinary Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Anova Culinary's Customer Satisfaction (CSAT) score was rated 45% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Anova Culinary.
45 / 100
Very Satisfied
34%
Satisfied
11%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
22%
Very Dissatisfied
22%
Anova Culinary Customer Satisfaction Score by Usage
Anova Culinary's Customer Satisfaction score was rated the highest by customers who have used Anova Culinary's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Anova Culinary Customer Satisfaction Score by Industry
Anova Culinary's Customer Satisfaction score was rated 40 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Anova Culinary Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Tech",
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"score": 40,
"stars": 0,
"csatScore": 40,
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}Anova Culinary Customer Service
2.2/5
Anova Culinary has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Anova Culinary's overall Customer Service score rated by its users and customers.
About Anova Culinary's Customer Service
Address
667 Howard Street, San Francisco, CA 94105
Website
http://anovaculinary.com
Phone Number
1(855) 421-8282
Anova Culinary's Social Links
Quick Insights into Anova Culinary Customer Service
Anova Culinary's Customer Service score was rated highest by customers who have used Anova Culinary's products/services for 2 to 5 Years, and rated lowest by customers who have used Anova Culinary's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Anova Culinary's Customer Service score.
Ranked Anova Culinary Customer Service the Highest
Ranked Anova Culinary Customer Service the Lowest
Anova Culinary Customer Service Score by Gender
Anova Culinary's Customer Service score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Anova Culinary.
Male
2.6/5
Female
N/A
Anova Culinary Customer Service Score by Ethnicity
Anova Culinary's Customer Service score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Anova Culinary.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Anova Culinary Customer Service Score by Usage
Anova Culinary's Customer Service score was rated the highest by customers who have used Anova Culinary's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Anova Culinary Customer Service Score by Industry
Anova Culinary's Customer Service score was rated 2.3 stars by Tech industry customers.
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Anova Culinary as an Employer
4.6/5
Anova Culinary has a 4.6/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Anova Culinary scored a -53 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Anova Culinary would recommend the brand to a friend. ENPS measures how likely Anova Culinary employees would recommend working at Anova Culinary to a friend.
Net Promoter Score
-53
NPS Score
| 18% | Promoters |
|---|---|
| 11% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
