-16
NPS
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Ansira
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About Ansira's Brand
Ansira, the first integrated customer engagement agency, leverages superior marketing intelligence to build deeper, more effective
Brand at a Glance
74%
Customer Loyalty
3.1/5
Product Quality
2.8/5
Pricing
3/5
Customer Service
Ansira NPS
Ansira's Net Promoter Score (NPS) is a -16 with 42% Promoters, 0% Passives, and 58% Detractors. Net Promoter Score tracks whether Ansira's customers would recommend using the product based on a scale of -100 to 100.
Ansira Overall NPS
| 42% | Promoters |
|---|---|
| 0% | Passives |
| 58% | Detractors |
Ansira NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 100 | Apr 2020 | 100 |
Feb 2021 100 | Feb 2021 | 100 |
Apr 2021 100 | Apr 2021 | 100 |
Aug 2021 60 | Aug 2021 | 60 |
Oct 2021 33 | Oct 2021 | 33 |
Apr 2022 15 | Apr 2022 | 15 |
Jul 2022 0 | Jul 2022 | 0 |
Jul 2023 -11 | Jul 2023 | -11 |
Apr 2024 -20 | Apr 2024 | -20 |
Jul 2024 -27 | Jul 2024 | -27 |
Sep 2024 -17 | Sep 2024 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ansira NPS by Gender
Ansira's NPS was rated 34 by Female customers on Comparably.
Female
34
Ansira's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Male
N/A
Ansira's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Ansira NPS by Usage
Ansira's NPS was rated 100 points by customers who have used Ansira's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 100 | 1 to 2 Years | 100 |
Ansira Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Ansira users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ansira Customer Loyalty Score by Gender
Ansira's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Ansira.
Female
100%
Yes
Male
N/A
Yes
Ansira Customer Loyalty Score by Usage
Ansira's Customer Loyalty score was rated 100% by customers who have used Ansira's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Ansira Product Quality
3.1/5
Ansira has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Ansira's overall Product Quality score rated by its users and customers.
Ansira Product Information
Ansira’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.ansira.com
- Company Size
- 501-1,000 Employees
Industry
Tech
AdTech
Quick Insights into Ansira Product Quality
Ansira's Product Quality score was rated highest by customers who have used Ansira's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Ansira's Product Quality.
Ranked Ansira Product Quality the Highest
Ansira Product Quality Score by Gender
Ansira's Product Quality score was rated 4.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Ansira.
Female
4.1/5
Male
N/A
Ansira Product Quality Score by Usage
Ansira's Product Quality score was rated 5 stars by customers who have used Ansira's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Ansira Pricing
Ansira ROI & Value For Money
2.8/5
Ansira has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Quick Insights into Ansira ROI
Ansira's ROI score was rated highest by customers who have used Ansira's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Ansira's ROI score.
Ranked Ansira ROI the Highest
Ansira ROI Score by Gender
Ansira's ROI score was rated 3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Ansira.
Female
3/5
Male
N/A
Ansira ROI Score by Usage
Ansira's ROI score was rated 4.5 stars by customers who have used Ansira's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Ansira Customer Satisfaction (CSAT)
Ansira Customer Satisfaction (CSAT) Score
34 / 100
Ansira has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
17%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ansira Customer Service
3/5
Ansira has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Ansira's Customer Service
Address
2300 Locust Street, Saint Louis, MO
Website
http://www.ansira.com
Phone Number
314-783-2300
Quick Insights into Ansira Customer Service
Ansira's Customer Service score was rated highest by customers who have used Ansira's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Ansira's Customer Service score.
Ranked Ansira Customer Service the Highest
Ansira Customer Service Score by Gender
Ansira's Customer Service score was rated 3.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Ansira.
Female
3.3/5
Male
N/A
Ansira Customer Service Score by Usage
Ansira's Customer Service score was rated 4.8 stars by customers who have used Ansira's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Ansira as an Employer
2.9/5
Ansira has a 2.9/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Ansira scored a -16 for Net Promoter Score and a -44 for Employee Net Promoter Score. NPS gauges how likely a customer of Ansira would recommend the brand to a friend. ENPS measures how likely Ansira employees would recommend working at Ansira to a friend.
Net Promoter Score
-16
NPS Score
| 42% | Promoters |
|---|---|
| 0% | Passive |
| 58% | Detractors |
Employee Net Promoter Score
-44
eNPS Score
| 24% | Promoters |
|---|---|
| 8% | Passive |
| 68% | Detractors |
