-100
NPS
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Antech Diagnostics
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About Antech Diagnostics' Brand
We are purpose driven and rely on both the hearts and talents of our Associates to deliver the very best diagnostic services and equipment to the veterinary community. Our Associates treat every sample, interaction, image and consultation as though it’s their own pet depending on it.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Antech Diagnostics NPS
Antech Diagnostics's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Antech Diagnostics's customers would recommend using the product based on a scale of -100 to 100.
Antech Diagnostics Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Antech Diagnostics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 -100 | Dec 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Antech Diagnostics Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Antech Diagnostics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Antech Diagnostics Product Quality
1.5/5
Antech Diagnostics has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Antech Diagnostics' overall Product Quality score rated by its users and customers.
Antech Diagnostics Product Information
Antech Diagnostics’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare, Hospitals and Medicine
Antech Diagnostics Pricing
Antech Diagnostics ROI & Value For Money
1.5/5
Antech Diagnostics has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Antech Diagnostics' overall ROI score rated by its users and customers.
Antech Diagnostics Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Antech Diagnostics Customer Service
1.5/5
Antech Diagnostics has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Antech Diagnostics' overall Customer Service score rated by its users and customers.
About Antech Diagnostics's Customer Service
Address
17620 Mt Herrmann St, Fountain Valley, CA 92708
Website
https://www.antechdiagnostics.com/
Phone Number
1-800-872-1001
Antech Diagnostics's Social Links
Antech Diagnostics as an Employer
4.7/5
Antech Diagnostics has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Antech Diagnostics scored a -100 for Net Promoter Score and a 69 for Employee Net Promoter Score. NPS gauges how likely a customer of Antech Diagnostics would recommend the brand to a friend. ENPS measures how likely Antech Diagnostics employees would recommend working at Antech Diagnostics to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
69
eNPS Score
| 74% | Promoters |
|---|---|
| 21% | Passive |
| 5% | Detractors |
