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NPS
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ANZ Bank
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About ANZ Bank's Brand
Brand at a Glance
86%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
ANZ Bank NPS
ANZ Bank's Net Promoter Score (NPS) is a 8 with 47% Promoters, 14% Passives, and 39% Detractors. Net Promoter Score tracks whether ANZ Bank's customers would recommend using the product based on a scale of -100 to 100.
ANZ Bank Overall NPS
| 47% | Promoters |
|---|---|
| 14% | Passives |
| 39% | Detractors |
ANZ Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 16 | Apr 2024 | 16 |
May 2024 18 | May 2024 | 18 |
Jun 2024 15 | Jun 2024 | 15 |
Jul 2024 15 | Jul 2024 | 15 |
Sep 2024 17 | Sep 2024 | 17 |
Oct 2024 14 | Oct 2024 | 14 |
Nov 2024 13 | Nov 2024 | 13 |
Jan 2025 8 | Jan 2025 | 8 |
May 2025 12 | May 2025 | 12 |
Jul 2025 9 | Jul 2025 | 9 |
Oct 2025 7 | Oct 2025 | 7 |
Dec 2025 9 | Dec 2025 | 9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ANZ Bank NPS by Gender
Male customers rated ANZ Bank's NPS 19 points higher than Female customers.
Male
0
ANZ Bank's NPS was rated by Male customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Female
-19
ANZ Bank's NPS was rated -19 by Female customers on Comparably.
36%
Promoters
9%
Passives
55%
Detractors
ANZ Bank NPS by Ethnicity
ANZ Bank's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Asian or Pacific Islander -28 | Asian or Pacific Islander | -28 |
ANZ Bank NPS by Age
ANZ Bank's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
ANZ Bank NPS by Usage
ANZ Bank's NPS was rated the highest by customers who have used ANZ Bank's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 14 | Less than 1 Year | 14 |
1 to 2 Years -20 | 1 to 2 Years | -20 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years -20 | Over 10 Years | -20 |
ANZ Bank Customer Reviews
Out of the 3 ANZ Bank customer reviews 1 was positive and 2 were constructive. ANZ Bank customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
ANZ Bank Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of ANZ Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ANZ Bank Customer Loyalty Score by Gender
Male customers rated ANZ Bank's Customer Loyalty score 16% higher than Female customers.
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Male
91%
Yes
Female
75%
Yes
ANZ Bank Customer Loyalty Score by Ethnicity
ANZ Bank's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ANZ Bank.
85
out of 100
Caucasian
75
out of 100
Asian or Pacific Islander
ANZ Bank Customer Loyalty Score by Age
ANZ Bank's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
31-35 100% | 31-35 | 100% |
36-40 100% | 36-40 | 100% |
ANZ Bank Customer Loyalty Score by Usage
ANZ Bank's Customer Loyalty score was rated the highest by customers who have used ANZ Bank's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ANZ Bank Customer Loyalty Score by Industry
ANZ Bank's Customer Loyalty score was rated 100% by Tech industry customers.
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ANZ Bank Product Quality
3.4/5
ANZ Bank has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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ANZ Bank Product Information
ANZ Bank’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated ANZ Bank's product the highest.
- Website
- http://www.anz.com.au
- Company Size
- 10,000+ Employees
Quick Insights into ANZ Bank Product Quality
ANZ Bank's Product Quality score was rated highest by customers ages 31-35, and rated lowest by Caucasian customers.
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Ranked ANZ Bank Product Quality the Highest
Ranked ANZ Bank Product Quality the Lowest
ANZ Bank Product Quality Score by Gender
Male customers rated ANZ Bank's Product Quality score 0.4 stars higher than Female customers.
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Male
3.5/5
Female
3.1/5
ANZ Bank Product Quality Score by Ethnicity
ANZ Bank's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ANZ Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
ANZ Bank Product Quality Score by Age
ANZ Bank's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of ANZ Bank.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.9 | 18-25 | 2.9 |
31-35 4.4 | 31-35 | 4.4 |
36-40 3.8 | 36-40 | 3.8 |
ANZ Bank Product Quality Score by Usage
ANZ Bank's Product Quality score was rated the highest by customers who have used ANZ Bank's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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ANZ Bank Product Quality Score by Industry
ANZ Bank's Product Quality score was rated 4.1 stars by Tech industry customers.
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ANZ Bank Pricing
ANZ Bank ROI & Value For Money
3.4/5
ANZ Bank has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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ANZ Bank Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into ANZ Bank ROI
ANZ Bank's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers who have used ANZ Bank's products/services for Over 10 Years.
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Ranked ANZ Bank ROI the Highest
Ranked ANZ Bank ROI the Lowest
ANZ Bank ROI Score by Gender
ANZ Bank's ROI score was rated 3.1 by both Female and Male customers on Comparably.
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Male
3.1/5
Female
3.1/5
ANZ Bank ROI Score by Ethnicity
ANZ Bank's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ANZ Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Asian or Pacific Islander 2.9 | Asian or Pacific Islander | 2.9 |
ANZ Bank ROI Score by Age
ANZ Bank's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of ANZ Bank.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
31-35 4 | 31-35 | 4 |
36-40 4 | 36-40 | 4 |
ANZ Bank ROI Score by Usage
ANZ Bank's ROI score was rated the highest by customers who have used ANZ Bank's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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ANZ Bank ROI Score by Industry
ANZ Bank's ROI score was rated 4.2 stars by Tech industry customers.
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ANZ Bank Customer Satisfaction (CSAT)
ANZ Bank Customer Satisfaction (CSAT) Score
66 / 100
ANZ Bank has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
6%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ANZ Bank Customer Satisfaction
ANZ Bank's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by customers ages 36-40.
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Ranked ANZ Bank Customer Satisfaction the Highest
Ranked ANZ Bank Customer Satisfaction the Lowest
ANZ Bank Customer Satisfaction Score by Gender
Male customers rated ANZ Bank's Customer Satisfaction score 5 points higher than Female customers.
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60 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 10% | |
Very Dissatisfied | 20% |
55 / 100
FemaleVery Satisfied | 27% | |
|---|---|---|
Satisfied | 28% | |
Neither Satisfied nor Dissatisfied | 18% | |
Dissatisfied | 0% | |
Very Dissatisfied | 27% |
ANZ Bank Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ANZ Bank's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
33%
CSAT according to Asian or Pacific Islander
ANZ Bank's Customer Satisfaction (CSAT) score was rated 46% according to Asian or Pacific Islander users and customers.
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46 / 100
Very Satisfied
9%
Satisfied
37%
Neither Satisfied nor Dissatisfied
27%
Dissatisfied
0%
Very Dissatisfied
27%
ANZ Bank Customer Satisfaction Score by Age
ANZ Bank's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of ANZ Bank.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 75% | |||||||||||||||
| 31-35 | 80% | |||||||||||||||
| 36-40 | 33% |
ANZ Bank Customer Satisfaction Score by Usage
ANZ Bank's Customer Satisfaction score was rated the highest by customers who have used ANZ Bank's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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ANZ Bank Customer Satisfaction Score by Industry
ANZ Bank's Customer Satisfaction score was rated 100 points by Tech industry customers.
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"title": "ANZ Bank Customer Satisfaction Score by Industry",
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{
"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "ANZ Bank's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
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}
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}ANZ Bank Customer Service
3.3/5
ANZ Bank has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About ANZ Bank's Customer Service
Address
Australia
Website
http://www.anz.com.au
Quick Insights into ANZ Bank Customer Service
ANZ Bank's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers ages 36-40.
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Ranked ANZ Bank Customer Service the Highest
Ranked ANZ Bank Customer Service the Lowest
ANZ Bank Customer Service Score by Gender
ANZ Bank's Customer Service score was rated 2.9 by both Female and Male customers on Comparably.
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Male
2.9/5
Female
2.9/5
ANZ Bank Customer Service Score by Ethnicity
ANZ Bank's Customer Service score was rated 2.7 stars by both Asian or Pacific Islander and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ANZ Bank.
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40
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Asian or Pacific Islander 2.7 | Asian or Pacific Islander | 2.7 |
ANZ Bank Customer Service Score by Age
ANZ Bank's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of ANZ Bank.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
31-35 4 | 31-35 | 4 |
36-40 2.6 | 36-40 | 2.6 |
ANZ Bank Customer Service Score by Usage
ANZ Bank's Customer Service score was rated the highest by customers who have used ANZ Bank's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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ANZ Bank Customer Service Score by Industry
ANZ Bank's Customer Service score was rated 4.3 stars by Tech industry customers.
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ANZ Bank as an Employer
Consumer vs. Employees
ANZ Bank scored a 8 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of ANZ Bank would recommend the brand to a friend. ENPS measures how likely ANZ Bank employees would recommend working at ANZ Bank to a friend.
Net Promoter Score
8
NPS Score
| 47% | Promoters |
|---|---|
| 14% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 46% | Promoters |
|---|---|
| 23% | Passive |
| 31% | Detractors |
