36
NPS
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Brand Page
AP WIRELESS
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About AP WIRELESS' Brand
APWireless unlocks the value of your cell site by delivering practical financial solutions designed around you.
Brand at a Glance
63%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
AP WIRELESS NPS
AP WIRELESS's Net Promoter Score (NPS) is a 36 with 49% Promoters, 38% Passives, and 13% Detractors. Net Promoter Score tracks whether AP WIRELESS's customers would recommend using the product based on a scale of -100 to 100.
AP WIRELESS Overall NPS
| 49% | Promoters |
|---|---|
| 38% | Passives |
| 13% | Detractors |
AP WIRELESS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
Aug 2021 100 | Aug 2021 | 100 |
Mar 2022 66 | Mar 2022 | 66 |
Jun 2022 50 | Jun 2022 | 50 |
Jul 2023 34 | Jul 2023 | 34 |
Aug 2023 43 | Aug 2023 | 43 |
Nov 2023 38 | Nov 2023 | 38 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AP WIRELESS Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of AP WIRELESS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AP WIRELESS Product Quality
3.5/5
AP WIRELESS has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock AP WIRELESS' overall Product Quality score rated by its users and customers.
AP WIRELESS Product Information
AP WIRELESS’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.apwip.com/
- Company Size
- 201-500 Employees
AP WIRELESS Pricing
AP WIRELESS ROI & Value For Money
3.5/5
AP WIRELESS has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock AP WIRELESS' overall ROI score rated by its users and customers.
AP WIRELESS Customer Satisfaction (CSAT)
AP WIRELESS Customer Satisfaction (CSAT) Score
57 / 100
AP WIRELESS has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
57%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AP WIRELESS Customer Service
3.5/5
AP WIRELESS has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock AP WIRELESS' overall Customer Service score rated by its users and customers.
About AP WIRELESS's Customer Service
Address
San Diego, CA 92121
Website
http://www.apwip.com/
Phone Number
+1 (888) 232-2740
AP WIRELESS as an Employer
4.6/5
AP WIRELESS has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
AP WIRELESS scored a 36 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of AP WIRELESS would recommend the brand to a friend. ENPS measures how likely AP WIRELESS employees would recommend working at AP WIRELESS to a friend.
Net Promoter Score
36
NPS Score
| 49% | Promoters |
|---|---|
| 38% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 57% | Promoters |
|---|---|
| 36% | Passive |
| 7% | Detractors |
