46
NPS
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Apache Corporation
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About Apache Corporation's Brand
We craft compelling interactive experiences. You get meaningful brand engagement.
Brand at a Glance
66%
Customer Loyalty
3.6/5
Product Quality
3.9/5
Pricing
3.6/5
Customer Service
Apache Corporation NPS
Apache Corporation's Net Promoter Score (NPS) is a 46 with 64% Promoters, 18% Passives, and 18% Detractors. Net Promoter Score tracks whether Apache Corporation's customers would recommend using the product based on a scale of -100 to 100.
Apache Corporation Overall NPS
| 64% | Promoters |
|---|---|
| 18% | Passives |
| 18% | Detractors |
Apache Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
Apr 2021 75 | Apr 2021 | 75 |
Aug 2022 40 | Aug 2022 | 40 |
Sep 2022 29 | Sep 2022 | 29 |
Jun 2023 44 | Jun 2023 | 44 |
Sep 2023 30 | Sep 2023 | 30 |
Feb 2024 33 | Feb 2024 | 33 |
Apr 2024 36 | Apr 2024 | 36 |
Jul 2024 40 | Jul 2024 | 40 |
Apr 2025 43 | Apr 2025 | 43 |
Oct 2025 46 | Oct 2025 | 46 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Apache Corporation Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Apache Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Apache Corporation Product Quality
3.6/5
Apache Corporation has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Apache Corporation Product Information
Apache Corporation’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.apachecorp.com/
- Company Size
- 1-10 Employees
Industry
Energy
Apache Corporation Pricing
Apache Corporation ROI & Value For Money
3.9/5
Apache Corporation has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Apache Corporation Customer Satisfaction (CSAT)
Apache Corporation Customer Satisfaction (CSAT) Score
60 / 100
Apache Corporation has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
10%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Apache Corporation Customer Service
3.6/5
Apache Corporation has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Apache Corporation's Customer Service
Address
Houston, TX
Website
http://www.apachecorp.com/
Apache Corporation as an Employer
3.1/5
Apache Corporation has a 3.1/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Apache Corporation scored a 46 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Apache Corporation would recommend the brand to a friend. ENPS measures how likely Apache Corporation employees would recommend working at Apache Corporation to a friend.
Net Promoter Score
46
NPS Score
| 64% | Promoters |
|---|---|
| 18% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 41% | Promoters |
|---|---|
| 11% | Passive |
| 48% | Detractors |
