6
NPS
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Apartments.com
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About Apartments.com's Brand
Apartments.com is an online resource providing information and images of apartments available for rent in U.S. cities.
Brand at a Glance
61%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
Apartments.com NPS
Apartments.com's Net Promoter Score (NPS) is a 6 with 50% Promoters, 6% Passives, and 44% Detractors. Net Promoter Score tracks whether Apartments.com's customers would recommend using the product based on a scale of -100 to 100.
Apartments.com Overall NPS
| 50% | Promoters |
|---|---|
| 6% | Passives |
| 44% | Detractors |
Apartments.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 40 | Jun 2022 | 40 |
Feb 2023 17 | Feb 2023 | 17 |
May 2023 -1 | May 2023 | -1 |
Jul 2023 13 | Jul 2023 | 13 |
Feb 2024 0 | Feb 2024 | 0 |
Mar 2024 -10 | Mar 2024 | -10 |
Apr 2024 0 | Apr 2024 | 0 |
Feb 2025 -9 | Feb 2025 | -9 |
Apr 2025 -16 | Apr 2025 | -16 |
Jul 2025 -8 | Jul 2025 | -8 |
Sep 2025 -1 | Sep 2025 | -1 |
Dec 2025 7 | Dec 2025 | 7 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Apartments.com NPS by Gender
Apartments.com's NPS was rated -50 by Male customers on Comparably.
Male
-50
Apartments.com's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
N/A
Apartments.com's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Apartments.com Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of Apartments.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Apartments.com Customer Loyalty Score by Gender
Apartments.com's Customer Loyalty score was rated 55 by Male customers on Comparably.
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Male
55%
Yes
Female
N/A
Yes
Apartments.com Product Quality
3.4/5
Apartments.com has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Apartments.com's overall Product Quality score rated by its users and customers.
Apartments.com Product Information
Apartments.com’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://apartments.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Real Estate
Quick Insights into Apartments.com Product Quality
Apartments.com's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Apartments.com's Product Quality.
Ranked Apartments.com Product Quality the Highest
Apartments.com Product Quality Score by Gender
Apartments.com's Product Quality score was rated 2.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Apartments.com.
Male
2.4/5
Female
N/A
Apartments.com Pricing
Apartments.com ROI & Value For Money
3.3/5
Apartments.com has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Apartments.com ROI
Apartments.com's ROI score was rated highest by Male customers.
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Ranked Apartments.com ROI the Highest
Apartments.com ROI Score by Gender
Apartments.com's ROI score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Apartments.com.
Male
2.5/5
Female
N/A
Apartments.com Customer Satisfaction (CSAT)
Apartments.com Customer Satisfaction (CSAT) Score
50 / 100
Apartments.com has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
30%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Apartments.com Customer Service
3.4/5
Apartments.com has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Apartments.com's Customer Service
Address
540 W Madison, 14th Floor, Chicago, IL 60661
Website
http://apartments.com
Quick Insights into Apartments.com Customer Service
Apartments.com's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Apartments.com's Customer Service score.
Ranked Apartments.com Customer Service the Highest
Apartments.com Customer Service Score by Gender
Apartments.com's Customer Service score was rated 2.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Apartments.com.
Male
2.4/5
Female
N/A
Apartments.com as an Employer
Consumer vs. Employees
Apartments.com scored a 6 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Apartments.com would recommend the brand to a friend. ENPS measures how likely Apartments.com employees would recommend working at Apartments.com to a friend.
Net Promoter Score
6
NPS Score
| 50% | Promoters |
|---|---|
| 6% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 56% | Promoters |
|---|---|
| 22% | Passive |
| 22% | Detractors |
