34
NPS
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Apax Partners
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About Apax Partners' Brand
Apax Partners is a private equity investment group focused on business sectors such as technology, healthcare, and consumer.
Brand at a Glance
83%
Customer Loyalty
3.1/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
Apax Partners NPS
Apax Partners's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Apax Partners's customers would recommend using the product based on a scale of -100 to 100.
Apax Partners Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Apax Partners NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Nov 2021 100 | Nov 2021 | 100 |
Oct 2023 33 | Oct 2023 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Apax Partners Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Apax Partners users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Apax Partners Product Quality
3.1/5
Apax Partners has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Apax Partners' overall Product Quality score rated by its users and customers.
Apax Partners Product Information
Apax Partners’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.apax.com/en
- Company Size
- 201-500 Employees
Industry
Tech
FinTech
Venture Capital & Private Equity
Apax Partners Pricing
Apax Partners ROI & Value For Money
3.7/5
Apax Partners has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Apax Partners' overall ROI score rated by its users and customers.
Apax Partners Customer Satisfaction (CSAT)
Apax Partners Customer Satisfaction (CSAT) Score
100 / 100
Apax Partners has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Apax Partners Customer Service
3.6/5
Apax Partners has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Apax Partners' overall Customer Service score rated by its users and customers.
About Apax Partners's Customer Service
Address
601 Lexington Avenue, 53rd Floor, New York City, NY 10022
Website
http://www.apax.com/en
Apax Partners as an Employer
3.3/5
Apax Partners has a 3.3/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Apax Partners scored a 34 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Apax Partners would recommend the brand to a friend. ENPS measures how likely Apax Partners employees would recommend working at Apax Partners to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 28% | Promoters |
|---|---|
| 43% | Passive |
| 29% | Detractors |
