-60
NPS
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Apeel Sciences
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About Apeel Sciences' Brand
Apeel creates products from natural plant extracts that reduces reliance on pesticides and increases produce quality and crop yield.
Brand at a Glance
47%
Customer Loyalty
2.5/5
Product Quality
2/5
Pricing
2/5
Customer Service
Apeel Sciences NPS
Apeel Sciences's Net Promoter Score (NPS) is a -60 with 20% Promoters, 0% Passives, and 80% Detractors. Net Promoter Score tracks whether Apeel Sciences's customers would recommend using the product based on a scale of -100 to 100.
Apeel Sciences Overall NPS
| 20% | Promoters |
|---|---|
| 0% | Passives |
| 80% | Detractors |
Apeel Sciences NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
Apr 2023 -33 | Apr 2023 | -33 |
Aug 2024 -50 | Aug 2024 | -50 |
Oct 2024 -60 | Oct 2024 | -60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Apeel Sciences NPS by Gender
Apeel Sciences's NPS was rated -100 by Male customers on Comparably.
Male
-100
Apeel Sciences's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Apeel Sciences's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Apeel Sciences Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of Apeel Sciences users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Apeel Sciences Customer Loyalty Score by Gender
Apeel Sciences's Customer Loyalty score was rated 10 by Male customers on Comparably.
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Male
10%
Yes
Female
N/A
Yes
Apeel Sciences Product Quality
2.5/5
Apeel Sciences has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Apeel Sciences Product Information
Apeel Sciences’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.apeeltech.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Agriculture & Farming
Business Services
Enterprise
Quick Insights into Apeel Sciences Product Quality
Apeel Sciences's Product Quality score was rated highest by Male customers.
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Ranked Apeel Sciences Product Quality the Highest
Apeel Sciences Product Quality Score by Gender
Apeel Sciences's Product Quality score was rated 2.3 by Male customers on Comparably.
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Male
2.3/5
Female
N/A
Apeel Sciences Pricing
Apeel Sciences ROI & Value For Money
2/5
Apeel Sciences has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Quick Insights into Apeel Sciences ROI
Apeel Sciences's ROI score was rated highest by Male customers.
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Ranked Apeel Sciences ROI the Highest
Apeel Sciences ROI Score by Gender
Apeel Sciences's ROI score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
Apeel Sciences Customer Satisfaction (CSAT)
Apeel Sciences Customer Satisfaction (CSAT) Score
20 / 100
Apeel Sciences has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Apeel Sciences Customer Satisfaction
Apeel Sciences's Customer Satisfaction score was rated highest by Male customers.
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Ranked Apeel Sciences Customer Satisfaction the Highest
Apeel Sciences Customer Satisfaction Score by Gender
Apeel Sciences's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Apeel Sciences.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 34% | |
Dissatisfied | 33% | |
Very Dissatisfied | 33% |
Apeel Sciences Customer Service
2/5
Apeel Sciences has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Apeel Sciences's Customer Service
Address
Santa Barbara, CA
Website
http://www.apeeltech.com/
Phone Number
13602815475
Quick Insights into Apeel Sciences Customer Service
Apeel Sciences's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Apeel Sciences' Customer Service score.
Ranked Apeel Sciences Customer Service the Highest
Apeel Sciences Customer Service Score by Gender
Apeel Sciences's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Apeel Sciences.
Male
1.5/5
Female
N/A
Apeel Sciences as an Employer
2.2/5
Apeel Sciences has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Apeel Sciences scored a -60 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Apeel Sciences would recommend the brand to a friend. ENPS measures how likely Apeel Sciences employees would recommend working at Apeel Sciences to a friend.
Net Promoter Score
-60
NPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
