100
NPS
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Aperia Technologies
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About Aperia Technologies' Brand
Aperia Technologies develops innovative technology which enables a new paradigm of automated and predictive maintenance of fleet vehicles.
Brand at a Glance
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Aperia Technologies NPS
Aperia Technologies's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Aperia Technologies's customers would recommend using the product based on a scale of -100 to 100.
Aperia Technologies Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Aperia Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 100 | Nov 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aperia Technologies Product Quality
5/5
Aperia Technologies has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Aperia Technologies' overall Product Quality score rated by its users and customers.
Aperia Technologies Product Information
Aperia Technologies’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://aperiatech.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Enterprise
Hardware and Devices
Aperia Technologies Pricing
Aperia Technologies ROI & Value For Money
5/5
Aperia Technologies has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Aperia Technologies Customer Satisfaction (CSAT)
Aperia Technologies Customer Satisfaction (CSAT) Score
100 / 100
Aperia Technologies has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Aperia Technologies Customer Service
5/5
Aperia Technologies has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Aperia Technologies' overall Customer Service score rated by its users and customers.
About Aperia Technologies's Customer Service
Address
1616 Rollins rd, Burlingame, CA 94010
Website
http://aperiatech.com
Phone Number
2488721178
Aperia Technologies as an Employer
3.4/5
Aperia Technologies has a 3.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Aperia Technologies scored a 100 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of Aperia Technologies would recommend the brand to a friend. ENPS measures how likely Aperia Technologies employees would recommend working at Aperia Technologies to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 60% | Promoters |
|---|---|
| 40% | Passive |
| 0% | Detractors |
