-28
NPS
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Brand Page
Apex
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About Apex's Brand
The Airline Passenger Experience Association is a network of the world’s leading airlines, suppliers and related companies .
Brand at a Glance
59%
Customer Loyalty
2.7/5
Product Quality
2.3/5
Pricing
2.5/5
Customer Service
Apex NPS
Apex's Net Promoter Score (NPS) is a -28 with 29% Promoters, 14% Passives, and 57% Detractors. Net Promoter Score tracks whether Apex's customers would recommend using the product based on a scale of -100 to 100.
Apex Overall NPS
| 29% | Promoters |
|---|---|
| 14% | Passives |
| 57% | Detractors |
Apex NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
Mar 2021 -100 | Mar 2021 | -100 |
Apr 2021 -66 | Apr 2021 | -66 |
Sep 2021 -75 | Sep 2021 | -75 |
Jan 2023 -80 | Jan 2023 | -80 |
Jul 2023 -51 | Jul 2023 | -51 |
Apr 2024 -29 | Apr 2024 | -29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Apex Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Apex users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Apex Product Quality
2.7/5
Apex has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Apex's overall Product Quality score rated by its users and customers.
Apex Product Information
Apex’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://apex.aero/
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Enterprise
Apex Pricing
Apex ROI & Value For Money
2.3/5
Apex has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Apex's overall ROI score rated by its users and customers.
Apex Customer Satisfaction (CSAT)
Apex Customer Satisfaction (CSAT) Score
67 / 100
Apex has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Apex Customer Service
2.5/5
Apex has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Apex's Customer Service
Address
355 Lexington Avenue, 15th Floor, New York City, NY
Website
http://apex.aero/
Apex as an Employer
3.3/5
Apex has a 3.3/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Apex scored a -28 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of Apex would recommend the brand to a friend. ENPS measures how likely Apex employees would recommend working at Apex to a friend.
Net Promoter Score
-28
NPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 46% | Promoters |
|---|---|
| 16% | Passive |
| 38% | Detractors |
