100
NPS
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Apex Clean Energy
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About Apex Clean Energy's Brand
Apex Clean Energy is a U.S.-based developer of commercial-scale wind and solar energy facilities in North America.
Brand at a Glance
5/5
Product Quality
2/5
Pricing
Apex Clean Energy NPS
Apex Clean Energy's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Apex Clean Energy's customers would recommend using the product based on a scale of -100 to 100.
Apex Clean Energy Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Apex Clean Energy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Apex Clean Energy Product Quality
5/5
Apex Clean Energy has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Apex Clean Energy Product Information
Apex Clean Energy’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://apexcleanenergy.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Energy
Apex Clean Energy Pricing
Apex Clean Energy ROI & Value For Money
2/5
Apex Clean Energy has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Apex Clean Energy Customer Satisfaction (CSAT)
Apex Clean Energy Customer Satisfaction (CSAT) Score
100 / 100
Apex Clean Energy has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Apex Clean Energy as an Employer
2.6/5
Apex Clean Energy has a 2.6/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Apex Clean Energy scored a 100 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Apex Clean Energy would recommend the brand to a friend. ENPS measures how likely Apex Clean Energy employees would recommend working at Apex Clean Energy to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
