-18
NPS
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Apex Learning
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About Apex Learning's Brand
Apex Learning is the leading provider of digital curriculum for secondary education schools in the U.S.
Brand at a Glance
62%
Customer Loyalty
3.1/5
Product Quality
3.1/5
Pricing
2.9/5
Customer Service
Apex Learning NPS
Apex Learning's Net Promoter Score (NPS) is a -18 with 38% Promoters, 6% Passives, and 56% Detractors. Net Promoter Score tracks whether Apex Learning's customers would recommend using the product based on a scale of -100 to 100.
Apex Learning Overall NPS
| 38% | Promoters |
|---|---|
| 6% | Passives |
| 56% | Detractors |
Apex Learning NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 60 | Jul 2022 | 60 |
Sep 2022 33 | Sep 2022 | 33 |
Oct 2022 15 | Oct 2022 | 15 |
Jun 2023 13 | Jun 2023 | 13 |
Sep 2023 0 | Sep 2023 | 0 |
Jan 2024 0 | Jan 2024 | 0 |
Feb 2024 -9 | Feb 2024 | -9 |
Apr 2024 8 | Apr 2024 | 8 |
Sep 2024 -1 | Sep 2024 | -1 |
Oct 2024 -7 | Oct 2024 | -7 |
May 2025 -12 | May 2025 | -12 |
Jun 2025 -18 | Jun 2025 | -18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Apex Learning NPS by Gender
Apex Learning's NPS was rated 40 by Female customers on Comparably.
Female
40
Apex Learning's NPS was rated 40 by Female customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
Male
N/A
Apex Learning's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Apex Learning NPS by Age
Apex Learning's NPS was rated 0 points by customers ages 56-60 on Comparably.
Apex Learning NPS by Usage
Apex Learning's NPS was rated -67 points by customers who have used Apex Learning's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -67 | 2 to 5 Years | -67 |
Apex Learning Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of Apex Learning users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Apex Learning Customer Loyalty Score by Gender
Apex Learning's Customer Loyalty score was rated 82 by Female customers on Comparably.
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Female
82%
Yes
Male
N/A
Yes
Apex Learning Customer Loyalty Score by Age
Apex Learning's Customer Loyalty score was rated 55% by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Apex Learning.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 55% | 56-60 | 55% |
Apex Learning Customer Loyalty Score by Usage
Apex Learning's Customer Loyalty score was rated 40% by customers who have used Apex Learning's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Apex Learning Customer Loyalty Score by Industry
Apex Learning's Customer Loyalty score was rated 46% by Education industry customers.
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Apex Learning Product Quality
3.1/5
Apex Learning has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Apex Learning Product Information
Apex Learning’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Apex Learning's product the highest.
- Website
- http://www.apexlearning.com
- Company Size
- 201-500 Employees
Industry
Education
Quick Insights into Apex Learning Product Quality
Apex Learning's Product Quality score was rated highest by Female customers.
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Ranked Apex Learning Product Quality the Highest
Apex Learning Product Quality Score by Gender
Apex Learning's Product Quality score was rated 4.3 by Female customers on Comparably.
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Female
4.3/5
Male
N/A
Apex Learning Product Quality Score by Age
Apex Learning's Product Quality score was rated 3.5 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Apex Learning.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 3.5 | 56-60 | 3.5 |
Apex Learning Product Quality Score by Usage
Apex Learning's Product Quality score was rated 2 stars by customers who have used Apex Learning's products/services for 2 to 5 Years.
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Apex Learning Product Quality Score by Industry
Apex Learning's Product Quality score was rated 2.7 stars by Education industry customers.
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Apex Learning Pricing
Apex Learning ROI & Value For Money
3.1/5
Apex Learning has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Apex Learning Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Quick Insights into Apex Learning ROI
Apex Learning's ROI score was rated highest by Female customers.
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Ranked Apex Learning ROI the Highest
Apex Learning ROI Score by Gender
Apex Learning's ROI score was rated 4.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Apex Learning.
Female
4.5/5
Male
N/A
Apex Learning ROI Score by Age
Apex Learning's ROI score was rated 3.5 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Apex Learning.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 3.5 | 56-60 | 3.5 |
Apex Learning ROI Score by Usage
Apex Learning's ROI score was rated 2.3 stars by customers who have used Apex Learning's products/services for 2 to 5 Years.
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Apex Learning ROI Score by Industry
Apex Learning's ROI score was rated 2.9 stars by Education industry customers.
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Apex Learning Customer Satisfaction (CSAT)
Apex Learning Customer Satisfaction (CSAT) Score
43 / 100
Apex Learning has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
21%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Apex Learning Customer Satisfaction
Apex Learning's Customer Satisfaction score was rated highest by Female customers.
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Ranked Apex Learning Customer Satisfaction the Highest
Apex Learning Customer Satisfaction Score by Gender
Apex Learning's Customer Satisfaction score was rated 75 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Apex Learning.
75 / 100
FemaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 0% |
Apex Learning Customer Satisfaction Score by Age
Apex Learning's Customer Satisfaction score was rated 50 points by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Apex Learning.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 50% |
Apex Learning Customer Satisfaction Score by Usage
Apex Learning's Customer Satisfaction score was rated 34 points by customers who have used Apex Learning's products/services for 2 to 5 Years.
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Apex Learning Customer Satisfaction Score by Industry
Apex Learning's Customer Satisfaction score was rated 25 points by Education industry customers.
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"title": "Apex Learning Customer Satisfaction Score by Industry",
"text": "Apex Learning's Customer Satisfaction score was rated 25 points by Education industry customers.",
"bars": [
{
"label": "Education",
"groupId": 515,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Apex Learning's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 25
}
]
}Apex Learning Customer Service
2.9/5
Apex Learning has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Apex Learning's overall Customer Service score rated by its users and customers.
About Apex Learning's Customer Service
Address
1215 Fourth Ave., Suite 1500, Seattle, WA 98161
Website
http://www.apexlearning.com
Phone Number
1-206-452-1211
Apex Learning's Social Links
Quick Insights into Apex Learning Customer Service
Apex Learning's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Apex Learning's Customer Service score.
Ranked Apex Learning Customer Service the Highest
Apex Learning Customer Service Score by Gender
Apex Learning's Customer Service score was rated 4.2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Apex Learning.
Female
4.2/5
Male
N/A
Apex Learning Customer Service Score by Age
Apex Learning's Customer Service score was rated 3.1 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Apex Learning.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 3.1 | 56-60 | 3.1 |
Apex Learning Customer Service Score by Usage
Apex Learning's Customer Service score was rated 1.8 stars by customers who have used Apex Learning's products/services for 2 to 5 Years.
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Apex Learning Customer Service Score by Industry
Apex Learning's Customer Service score was rated 2.4 stars by Education industry customers.
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Apex Learning as an Employer
3.7/5
Apex Learning has a 3.7/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Apex Learning scored a -18 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of Apex Learning would recommend the brand to a friend. ENPS measures how likely Apex Learning employees would recommend working at Apex Learning to a friend.
Net Promoter Score
-18
NPS Score
| 38% | Promoters |
|---|---|
| 6% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 62% | Promoters |
|---|---|
| 0% | Passive |
| 38% | Detractors |
