-25
NPS
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Brand Page
Apixio
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About Apixio's Brand
Apixio is advancing healthcare with data-driven intelligence and analytics. Our Artificial Intelligence platform gives organizations across the healthcare spectrum the power to mine clinical information at scale, creating novel insights that will change the way healthcare is measured, care is delivered, and discoveries are made.
Brand at a Glance
60%
Customer Loyalty
3.8/5
Product Quality
3.2/5
Pricing
3.6/5
Customer Service
Apixio NPS
Apixio's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether Apixio's customers would recommend using the product based on a scale of -100 to 100.
Apixio Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
Apixio NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -100 | Mar 2023 | -100 |
Sep 2024 0 | Sep 2024 | 0 |
Oct 2024 -25 | Oct 2024 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Apixio Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Apixio users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Apixio Product Quality
3.8/5
Apixio has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Apixio's overall Product Quality score rated by its users and customers.
Apixio Product Information
Apixio’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.apixio.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Big Data
Enterprise
Apixio Pricing
Apixio ROI & Value For Money
3.2/5
Apixio has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Apixio's overall ROI score rated by its users and customers.
Apixio Customer Satisfaction (CSAT)
Apixio Customer Satisfaction (CSAT) Score
100 / 100
Apixio has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Apixio Customer Service
3.6/5
Apixio has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Apixio's overall Customer Service score rated by its users and customers.
About Apixio's Customer Service
Address
1850 Gateway Drive, San Mateo, CA 94404
Website
http://www.apixio.com
Phone Number
(877) 427-4946
Apixio's Social Links
Apixio as an Employer
4.5/5
Apixio has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Apixio scored a -25 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Apixio would recommend the brand to a friend. ENPS measures how likely Apixio employees would recommend working at Apixio to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 60% | Promoters |
|---|---|
| 30% | Passive |
| 10% | Detractors |
