78
NPS
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APL Logistics
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About APL Logistics' Brand
APL Logistics is a global supply chain specialist in the automotive, consumer, industrial and retail verticals.
Brand at a Glance
83%
Customer Loyalty
4.5/5
Product Quality
4.1/5
Pricing
4.2/5
Customer Service
APL Logistics NPS
APL Logistics's Net Promoter Score (NPS) is a 78 with 78% Promoters, 22% Passives, and 0% Detractors. Net Promoter Score tracks whether APL Logistics's customers would recommend using the product based on a scale of -100 to 100.
APL Logistics Overall NPS
| 78% | Promoters |
|---|---|
| 22% | Passives |
| 0% | Detractors |
APL Logistics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Sep 2021 100 | Sep 2021 | 100 |
Apr 2023 66 | Apr 2023 | 66 |
Jul 2023 75 | Jul 2023 | 75 |
Nov 2023 60 | Nov 2023 | 60 |
Dec 2023 71 | Dec 2023 | 71 |
Oct 2024 75 | Oct 2024 | 75 |
Feb 2025 77 | Feb 2025 | 77 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
APL Logistics NPS by Gender
APL Logistics's NPS was rated 75 by Male customers on Comparably.
Male
75
APL Logistics's NPS was rated 75 by Male customers on Comparably.
75%
Promoters
25%
Passives
0%
Detractors
Female
N/A
APL Logistics's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
APL Logistics NPS by Usage
APL Logistics's NPS was rated 67 points by customers who have used APL Logistics's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 67 | 2 to 5 Years | 67 |
APL Logistics Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of APL Logistics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
APL Logistics Customer Loyalty Score by Gender
APL Logistics's Customer Loyalty score was rated 78 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of APL Logistics.
Male
78%
Yes
Female
N/A
Yes
APL Logistics Customer Loyalty Score by Usage
APL Logistics's Customer Loyalty score was rated 70% by customers who have used APL Logistics's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
APL Logistics Product Quality
4.5/5
APL Logistics has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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APL Logistics Product Information
APL Logistics’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.apllogistics.com/
- Company Size
- 5,001-10,000 Employees
Industry
Analytics
Productivity
Travel
Quick Insights into APL Logistics Product Quality
APL Logistics's Product Quality score was rated highest by customers who have used APL Logistics's products/services for 2 to 5 Years.
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Ranked APL Logistics Product Quality the Highest
APL Logistics Product Quality Score by Gender
APL Logistics's Product Quality score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of APL Logistics.
Male
5/5
Female
N/A
APL Logistics Product Quality Score by Usage
APL Logistics's Product Quality score was rated 5 stars by customers who have used APL Logistics's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
APL Logistics Pricing
APL Logistics ROI & Value For Money
4.1/5
APL Logistics has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Quick Insights into APL Logistics ROI
APL Logistics's ROI score was rated highest by Male customers.
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Ranked APL Logistics ROI the Highest
APL Logistics ROI Score by Gender
APL Logistics's ROI score was rated 4.4 by Male customers on Comparably.
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Male
4.4/5
Female
N/A
APL Logistics ROI Score by Usage
APL Logistics's ROI score was rated 4.3 stars by customers who have used APL Logistics's products/services for 2 to 5 Years.
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APL Logistics Customer Satisfaction (CSAT)
APL Logistics Customer Satisfaction (CSAT) Score
100 / 100
APL Logistics has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
71%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into APL Logistics Customer Satisfaction
APL Logistics's Customer Satisfaction score was rated highest by customers who have used APL Logistics's products/services for 2 to 5 Years.
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Ranked APL Logistics Customer Satisfaction the Highest
APL Logistics Customer Satisfaction Score by Gender
APL Logistics's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of APL Logistics.
100 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
APL Logistics Customer Satisfaction Score by Usage
APL Logistics's Customer Satisfaction score was rated 100 points by customers who have used APL Logistics's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
APL Logistics Customer Service
4.2/5
APL Logistics has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About APL Logistics's Customer Service
Address
1301 Riverplace Blvd # 1100, Jacksonville, FL
Website
http://www.apllogistics.com/
Phone Number
+1 (602) 586-4800
Quick Insights into APL Logistics Customer Service
APL Logistics's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked APL Logistics' Customer Service score.
Ranked APL Logistics Customer Service the Highest
APL Logistics Customer Service Score by Gender
APL Logistics's Customer Service score was rated 4.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of APL Logistics.
Male
4.6/5
Female
N/A
APL Logistics Customer Service Score by Usage
APL Logistics's Customer Service score was rated 4.5 stars by customers who have used APL Logistics's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
APL Logistics as an Employer
2.8/5
APL Logistics has a 2.8/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
APL Logistics scored a 78 for Net Promoter Score and a -3 for Employee Net Promoter Score. NPS gauges how likely a customer of APL Logistics would recommend the brand to a friend. ENPS measures how likely APL Logistics employees would recommend working at APL Logistics to a friend.
Net Promoter Score
78
NPS Score
| 78% | Promoters |
|---|---|
| 22% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-3
eNPS Score
| 41% | Promoters |
|---|---|
| 15% | Passive |
| 44% | Detractors |
