19
NPS
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APM Terminals
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About APM Terminals' Brand
"APM Terminals designs, builds and operates the global port, terminal and inland services networks."
Brand at a Glance
81%
Customer Loyalty
4/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
APM Terminals NPS
APM Terminals's Net Promoter Score (NPS) is a 19 with 50% Promoters, 19% Passives, and 31% Detractors. Net Promoter Score tracks whether APM Terminals's customers would recommend using the product based on a scale of -100 to 100.
APM Terminals Overall NPS
| 50% | Promoters |
|---|---|
| 19% | Passives |
| 31% | Detractors |
APM Terminals NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -50 | Feb 2022 | -50 |
Sep 2022 -40 | Sep 2022 | -40 |
Oct 2022 -17 | Oct 2022 | -17 |
Feb 2023 -15 | Feb 2023 | -15 |
Aug 2023 -25 | Aug 2023 | -25 |
Sep 2023 0 | Sep 2023 | 0 |
Jan 2024 9 | Jan 2024 | 9 |
Mar 2024 17 | Mar 2024 | 17 |
Aug 2024 16 | Aug 2024 | 16 |
Feb 2025 6 | Feb 2025 | 6 |
Apr 2025 13 | Apr 2025 | 13 |
Aug 2025 19 | Aug 2025 | 19 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
APM Terminals NPS by Gender
APM Terminals's NPS was rated 75 by Male customers on Comparably.
Male
75
APM Terminals's NPS was rated 75 by Male customers on Comparably.
75%
Promoters
25%
Passives
0%
Detractors
Female
N/A
APM Terminals's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
APM Terminals Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of APM Terminals users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
APM Terminals Customer Loyalty Score by Gender
APM Terminals's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
APM Terminals Product Quality
4/5
APM Terminals has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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APM Terminals Product Information
APM Terminals’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.apmterminals.com
- Company Size
- 10,000+ Employees
Industry
Transportation and Warehousing
Quick Insights into APM Terminals Product Quality
APM Terminals's Product Quality score was rated highest by Male customers.
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Ranked APM Terminals Product Quality the Highest
APM Terminals Product Quality Score by Gender
APM Terminals's Product Quality score was rated 4.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of APM Terminals.
Male
4.7/5
Female
N/A
APM Terminals Pricing
APM Terminals ROI & Value For Money
3.6/5
APM Terminals has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into APM Terminals ROI
APM Terminals's ROI score was rated highest by Male customers.
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Ranked APM Terminals ROI the Highest
APM Terminals ROI Score by Gender
APM Terminals's ROI score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
APM Terminals Customer Satisfaction (CSAT)
APM Terminals Customer Satisfaction (CSAT) Score
82 / 100
APM Terminals has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
64%
Satisfied
18%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into APM Terminals Customer Satisfaction
APM Terminals's Customer Satisfaction score was rated highest by Male customers.
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Ranked APM Terminals Customer Satisfaction the Highest
APM Terminals Customer Satisfaction Score by Gender
APM Terminals's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of APM Terminals.
100 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
APM Terminals Customer Service
3.5/5
APM Terminals has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About APM Terminals's Customer Service
Address
The Lakes, NV
Website
www.apmterminals.com
Quick Insights into APM Terminals Customer Service
APM Terminals's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked APM Terminals' Customer Service score.
Ranked APM Terminals Customer Service the Highest
APM Terminals Customer Service Score by Gender
APM Terminals's Customer Service score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of APM Terminals.
Male
4.5/5
Female
N/A
APM Terminals as an Employer
3.8/5
APM Terminals has a 3.8/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
APM Terminals scored a 19 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of APM Terminals would recommend the brand to a friend. ENPS measures how likely APM Terminals employees would recommend working at APM Terminals to a friend.
Net Promoter Score
19
NPS Score
| 50% | Promoters |
|---|---|
| 19% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 47% | Promoters |
|---|---|
| 20% | Passive |
| 33% | Detractors |
