50
NPS
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Apollo
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About Apollo's Brand
Apollo develops applications for Android and iOS users. Apollo Browser
Brand at a Glance
90%
Customer Loyalty
3.9/5
Product Quality
4/5
Pricing
4.3/5
Customer Service
Apollo NPS
Apollo's Net Promoter Score (NPS) is a 50 with 71% Promoters, 8% Passives, and 21% Detractors. Net Promoter Score tracks whether Apollo's customers would recommend using the product based on a scale of -100 to 100.
Apollo Overall NPS
| 71% | Promoters |
|---|---|
| 8% | Passives |
| 21% | Detractors |
Apollo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 50 | Aug 2020 | 50 |
Nov 2021 46 | Nov 2021 | 46 |
Feb 2022 52 | Feb 2022 | 52 |
Apr 2022 56 | Apr 2022 | 56 |
Jan 2023 57 | Jan 2023 | 57 |
Jul 2023 60 | Jul 2023 | 60 |
Apr 2024 64 | Apr 2024 | 64 |
Jun 2024 55 | Jun 2024 | 55 |
May 2025 49 | May 2025 | 49 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Apollo NPS by Usage
Apollo's NPS was rated 33 points by customers who have used Apollo's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 33 | 1 to 2 Years | 33 |
Apollo Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of Apollo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Apollo Product Quality
3.9/5
Apollo has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Apollo Product Information
Apollo serves markets in the United States. Apollo supports Web and Android devices and offers products for small and medium sized businesses.
Apollo’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Apollo's product the highest.
- Company Size
- 51-200 Employees
Industry
Tech
Mobile App
SaaS
Languages Supported
English
Product Type
Physical Therapy Software
Quick Insights into Apollo Product Quality
Apollo's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Apollo Product Quality the Highest
Apollo Product Quality Score by Industry
Apollo's Product Quality score was rated 4.6 stars by Healthcare, Hospitals and Medicine industry customers.
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Apollo Pricing
Apollo ROI & Value For Money
4/5
Apollo has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Apollo Pricing Plans
Apollo has a pricing structure that accommodates small and medium businesses. Starting from $90/month, Apollo uses a subscription model and offers the following: Includes data import, training and unlimited support time. and No hidden fees..
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Who Uses Apollo?
Small Businesses
Medium Businesses
Quick Insights into Apollo ROI
Apollo's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Apollo ROI the Highest
Apollo ROI Score by Industry
Apollo's ROI score was rated 4 stars by Healthcare, Hospitals and Medicine industry customers.
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Apollo Customer Satisfaction (CSAT)
Apollo Customer Satisfaction (CSAT) Score
86 / 100
Apollo has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
72%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Apollo Customer Service
4.3/5
Apollo has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
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About Apollo's Customer Service
Address
41 East 7th Street, New York City, NY 10003
Website
http://www.apollopracticemanagement.com/
Phone Number
+1 212-982-4576
Apollo as an Employer
2.2/5
Apollo has a 2.2/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Apollo scored a 50 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Apollo would recommend the brand to a friend. ENPS measures how likely Apollo employees would recommend working at Apollo to a friend.
Net Promoter Score
50
NPS Score
| 71% | Promoters |
|---|---|
| 8% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
