15
NPS
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Apollo Global Management
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About Apollo Global Management's Brand
"Apollo is an investment manager that specializes in alternative asset management, credit-oriented capital markets and real estate investments."
Brand at a Glance
71%
Customer Loyalty
3.2/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
Apollo Global Management NPS
Apollo Global Management's Net Promoter Score (NPS) is a 15 with 52% Promoters, 11% Passives, and 37% Detractors. Net Promoter Score tracks whether Apollo Global Management's customers would recommend using the product based on a scale of -100 to 100.
Apollo Global Management Overall NPS
| 52% | Promoters |
|---|---|
| 11% | Passives |
| 37% | Detractors |
Apollo Global Management NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 29 | Sep 2022 | 29 |
Dec 2022 37 | Dec 2022 | 37 |
Feb 2023 22 | Feb 2023 | 22 |
Mar 2023 10 | Mar 2023 | 10 |
Jul 2023 9 | Jul 2023 | 9 |
Oct 2023 17 | Oct 2023 | 17 |
Jan 2024 8 | Jan 2024 | 8 |
Feb 2024 15 | Feb 2024 | 15 |
Mar 2024 6 | Mar 2024 | 6 |
May 2024 16 | May 2024 | 16 |
Jun 2024 22 | Jun 2024 | 22 |
Oct 2024 15 | Oct 2024 | 15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Apollo Global Management NPS by Gender
Apollo Global Management's NPS was rated 50 by Male customers on Comparably.
Male
50
Apollo Global Management's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
N/A
Apollo Global Management's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Apollo Global Management NPS by Usage
Apollo Global Management's NPS was rated the highest by customers who have used Apollo Global Management's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
2 to 5 Years 100 | 2 to 5 Years | 100 |
Apollo Global Management Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Apollo Global Management users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Apollo Global Management Customer Loyalty Score by Gender
Apollo Global Management's Customer Loyalty score was rated 78 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Apollo Global Management.
Male
78%
Yes
Female
N/A
Yes
Apollo Global Management Customer Loyalty Score by Usage
Apollo Global Management's Customer Loyalty score was rated the highest by customers who have used Apollo Global Management's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Apollo Global Management Product Quality
3.2/5
Apollo Global Management has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Apollo Global Management Product Information
Apollo Global Management’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- https://www.agm.com
- Company Size
- 501-1,000 Employees
Industry
Tech
FinTech
Quick Insights into Apollo Global Management Product Quality
Apollo Global Management's Product Quality score was rated highest by customers who have used Apollo Global Management's products/services for 2 to 5 Years, and rated lowest by customers who have used Apollo Global Management's products/services for Less than 1 Year.
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Ranked Apollo Global Management Product Quality the Highest
Ranked Apollo Global Management Product Quality the Lowest
Apollo Global Management Product Quality Score by Gender
Apollo Global Management's Product Quality score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Apollo Global Management.
Male
3.9/5
Female
N/A
Apollo Global Management Product Quality Score by Usage
Apollo Global Management's Product Quality score was rated the highest by customers who have used Apollo Global Management's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Apollo Global Management Pricing
Apollo Global Management ROI & Value For Money
3.3/5
Apollo Global Management has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Apollo Global Management ROI
Apollo Global Management's ROI score was rated highest by customers who have used Apollo Global Management's products/services for 2 to 5 Years, and rated lowest by customers who have used Apollo Global Management's products/services for Less than 1 Year.
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Ranked Apollo Global Management ROI the Highest
Ranked Apollo Global Management ROI the Lowest
Apollo Global Management ROI Score by Gender
Apollo Global Management's ROI score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Apollo Global Management.
Male
3.7/5
Female
N/A
Apollo Global Management ROI Score by Usage
Apollo Global Management's ROI score was rated the highest by customers who have used Apollo Global Management's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Apollo Global Management Customer Satisfaction (CSAT)
Apollo Global Management Customer Satisfaction (CSAT) Score
56 / 100
Apollo Global Management has an overall Customer Satisfaction score of 56 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
18%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Apollo Global Management Customer Satisfaction
Apollo Global Management's Customer Satisfaction score was rated highest by customers who have used Apollo Global Management's products/services for 2 to 5 Years.
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Ranked Apollo Global Management Customer Satisfaction the Highest
Apollo Global Management Customer Satisfaction Score by Gender
Apollo Global Management's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Apollo Global Management.
75 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Apollo Global Management Customer Satisfaction Score by Usage
Apollo Global Management's Customer Satisfaction score was rated 100 points by customers who have used Apollo Global Management's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Apollo Global Management Customer Service
3.4/5
Apollo Global Management has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Apollo Global Management's Customer Service
Address
York, NY
Website
https://www.agm.com
Quick Insights into Apollo Global Management Customer Service
Apollo Global Management's Customer Service score was rated highest by customers who have used Apollo Global Management's products/services for 2 to 5 Years, and rated lowest by customers who have used Apollo Global Management's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Apollo Global Management's Customer Service score.
Ranked Apollo Global Management Customer Service the Highest
Ranked Apollo Global Management Customer Service the Lowest
Apollo Global Management Customer Service Score by Gender
Apollo Global Management's Customer Service score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Apollo Global Management.
Male
3.7/5
Female
N/A
Apollo Global Management Customer Service Score by Usage
Apollo Global Management's Customer Service score was rated the highest by customers who have used Apollo Global Management's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Apollo Global Management as an Employer
3.4/5
Apollo Global Management has a 3.4/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Apollo Global Management scored a 15 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Apollo Global Management would recommend the brand to a friend. ENPS measures how likely Apollo Global Management employees would recommend working at Apollo Global Management to a friend.
Net Promoter Score
15
NPS Score
| 52% | Promoters |
|---|---|
| 11% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 47% | Promoters |
|---|---|
| 5% | Passive |
| 48% | Detractors |
