25
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Apollo Tyres
Marketing or Exec? Claim Your Free Account
About Apollo Tyres' Brand
Apollo Tyres Ltd manufactures tires and tubes for cars, trucks, farm equipment and light commercial vehicles. The Company also manufactures automobile flaps and retreading materials.
Brand at a Glance
90%
Customer Loyalty
4.2/5
Product Quality
3.8/5
Pricing
4.1/5
Customer Service
Apollo Tyres NPS
Apollo Tyres's Net Promoter Score (NPS) is a 25 with 58% Promoters, 9% Passives, and 33% Detractors. Net Promoter Score tracks whether Apollo Tyres's customers would recommend using the product based on a scale of -100 to 100.
Apollo Tyres Overall NPS
| 58% | Promoters |
|---|---|
| 9% | Passives |
| 33% | Detractors |
Apollo Tyres NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 0 | May 2023 | 0 |
Feb 2024 25 | Feb 2024 | 25 |
Mar 2024 -17 | Mar 2024 | -17 |
Jun 2024 -1 | Jun 2024 | -1 |
Dec 2024 22 | Dec 2024 | 22 |
Feb 2025 10 | Feb 2025 | 10 |
Jul 2025 18 | Jul 2025 | 18 |
Oct 2025 25 | Oct 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Apollo Tyres NPS by Gender
Apollo Tyres's NPS was rated 40 by Male customers on Comparably.
Male
40
Apollo Tyres's NPS was rated 40 by Male customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
Female
N/A
Apollo Tyres's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Apollo Tyres NPS by Ethnicity
Apollo Tyres's NPS was rated 34 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 34 | Other | 34 |
Apollo Tyres Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of Apollo Tyres users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Apollo Tyres Customer Loyalty Score by Gender
Apollo Tyres's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Apollo Tyres.
Male
100%
Yes
Female
N/A
Yes
Apollo Tyres Customer Loyalty Score by Ethnicity
Apollo Tyres's Customer Loyalty score was rated 100% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Apollo Tyres.
100
out of 100
Other
Apollo Tyres Product Quality
4.2/5
Apollo Tyres has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Apollo Tyres' overall Product Quality score rated by its users and customers.
Apollo Tyres Product Information
Apollo Tyres’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- www.apollotyres.com
- Company Size
- 10,000+ Employees
Quick Insights into Apollo Tyres Product Quality
Apollo Tyres's Product Quality score was rated highest by Other customers.
Sign Up to unlock insights into how customers have ranked Apollo Tyres' Product Quality.
Ranked Apollo Tyres Product Quality the Highest
Apollo Tyres Product Quality Score by Gender
Apollo Tyres's Product Quality score was rated 4.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Apollo Tyres.
Male
4.6/5
Female
N/A
Apollo Tyres Product Quality Score by Ethnicity
Apollo Tyres's Product Quality score was rated 5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Apollo Tyres.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 5 | Other | 5 |
Apollo Tyres Pricing
Apollo Tyres ROI & Value For Money
3.8/5
Apollo Tyres has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Apollo Tyres' overall ROI score rated by its users and customers.
Quick Insights into Apollo Tyres ROI
Apollo Tyres's ROI score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Apollo Tyres' ROI score.
Ranked Apollo Tyres ROI the Highest
Apollo Tyres ROI Score by Gender
Apollo Tyres's ROI score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Apollo Tyres.
Male
4.3/5
Female
N/A
Apollo Tyres ROI Score by Ethnicity
Apollo Tyres's ROI score was rated 4 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Apollo Tyres.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4 | Other | 4 |
Apollo Tyres Customer Satisfaction (CSAT)
Apollo Tyres Customer Satisfaction (CSAT) Score
88 / 100
Apollo Tyres has an overall Customer Satisfaction score of 88 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
63%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Apollo Tyres Customer Satisfaction
Apollo Tyres's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Apollo Tyres' Customer Satisfaction.
Ranked Apollo Tyres Customer Satisfaction the Highest
Apollo Tyres Customer Satisfaction Score by Gender
Apollo Tyres's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Apollo Tyres.
100 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Apollo Tyres Customer Satisfaction Score by Ethnicity
CSAT according to Other
Apollo Tyres' Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Apollo Tyres.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Apollo Tyres Customer Service
4.1/5
Apollo Tyres has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Apollo Tyres' overall Customer Service score rated by its users and customers.
About Apollo Tyres's Customer Service
Address
Apollo House, 7 Institutional Area, Gurgaon, 122001
Website
www.apollotyres.com
Phone Number
7
Quick Insights into Apollo Tyres Customer Service
Apollo Tyres's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Apollo Tyres' Customer Service score.
Ranked Apollo Tyres Customer Service the Highest
Apollo Tyres Customer Service Score by Gender
Apollo Tyres's Customer Service score was rated 4.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Apollo Tyres.
Male
4.9/5
Female
N/A
Apollo Tyres Customer Service Score by Ethnicity
Apollo Tyres's Customer Service score was rated 4.8 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Apollo Tyres.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 4.8 | Other | 4.8 |
Consumer vs. Employees
Apollo Tyres scored a 25 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Apollo Tyres would recommend the brand to a friend. ENPS measures how likely Apollo Tyres employees would recommend working at Apollo Tyres to a friend.
Net Promoter Score
25
NPS Score
| 58% | Promoters |
|---|---|
| 9% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
