-11
NPS
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Appen Crowdsourcing
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About Appen Crowdsourcing's Brand
Brand at a Glance
81%
Customer Loyalty
3.4/5
Product Quality
3.1/5
Pricing
3.4/5
Customer Service
Appen Crowdsourcing NPS
Appen Crowdsourcing's Net Promoter Score (NPS) is a -11 with 33% Promoters, 23% Passives, and 44% Detractors. Net Promoter Score tracks whether Appen Crowdsourcing's customers would recommend using the product based on a scale of -100 to 100.
Appen Crowdsourcing Overall NPS
| 33% | Promoters |
|---|---|
| 23% | Passives |
| 44% | Detractors |
Appen Crowdsourcing NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 100 | Jun 2020 | 100 |
Oct 2020 50 | Oct 2020 | 50 |
Mar 2021 0 | Mar 2021 | 0 |
May 2021 25 | May 2021 | 25 |
Nov 2021 0 | Nov 2021 | 0 |
Apr 2022 -29 | Apr 2022 | -29 |
May 2022 -13 | May 2022 | -13 |
Feb 2023 -11 | Feb 2023 | -11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Appen Crowdsourcing Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Appen Crowdsourcing users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Appen Crowdsourcing Product Quality
3.4/5
Appen Crowdsourcing has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Appen Crowdsourcing's overall Product Quality score rated by its users and customers.
Appen Crowdsourcing Product Information
Appen Crowdsourcing’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://appen.com/
- Company Size
- 501-1,000 Employees
Appen Crowdsourcing Pricing
Appen Crowdsourcing ROI & Value For Money
3.1/5
Appen Crowdsourcing has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Appen Crowdsourcing Customer Satisfaction (CSAT)
Appen Crowdsourcing Customer Satisfaction (CSAT) Score
100 / 100
Appen Crowdsourcing has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Appen Crowdsourcing Customer Service
3.4/5
Appen Crowdsourcing has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Appen Crowdsourcing's overall Customer Service score rated by its users and customers.
About Appen Crowdsourcing's Customer Service
Address
Sydney
Website
https://appen.com/
Appen Crowdsourcing as an Employer
4.1/5
Appen Crowdsourcing has a 4.1/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Appen Crowdsourcing scored a -11 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Appen Crowdsourcing would recommend the brand to a friend. ENPS measures how likely Appen Crowdsourcing employees would recommend working at Appen Crowdsourcing to a friend.
Net Promoter Score
-11
NPS Score
| 33% | Promoters |
|---|---|
| 23% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 49% | Promoters |
|---|---|
| 24% | Passive |
| 27% | Detractors |
