0
NPS
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Applied Optoelectronics
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About Applied Optoelectronics' Brand
AOI designs and manufactures fiber optic networking products for cable television broadband, fiber-to-the-home, and internet data centers.
Brand at a Glance
5/5
Product Quality
4/5
Pricing
Applied Optoelectronics NPS
Applied Optoelectronics's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Applied Optoelectronics's customers would recommend using the product based on a scale of -100 to 100.
Applied Optoelectronics Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Applied Optoelectronics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 0 | Aug 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Applied Optoelectronics Product Quality
5/5
Applied Optoelectronics has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Applied Optoelectronics' overall Product Quality score rated by its users and customers.
Applied Optoelectronics Product Information
Applied Optoelectronics’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.ao-inc.com
- Company Size
- 1,001-5,000 Employees
Industry
Business Services
Enterprise
Hardware and Devices
SaaS
Applied Optoelectronics Pricing
Applied Optoelectronics ROI & Value For Money
4/5
Applied Optoelectronics has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Applied Optoelectronics' overall ROI score rated by its users and customers.
Applied Optoelectronics Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Applied Optoelectronics as an Employer
4.5/5
Applied Optoelectronics has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Applied Optoelectronics scored a 0 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Applied Optoelectronics would recommend the brand to a friend. ENPS measures how likely Applied Optoelectronics employees would recommend working at Applied Optoelectronics to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
