75
NPS
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Applied Research Associates
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About Applied Research Associates' Brand
Brand at a Glance
68%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Applied Research Associates NPS
Applied Research Associates's Net Promoter Score (NPS) is a 75 with 75% Promoters, 25% Passives, and 0% Detractors. Net Promoter Score tracks whether Applied Research Associates's customers would recommend using the product based on a scale of -100 to 100.
Applied Research Associates Overall NPS
| 75% | Promoters |
|---|---|
| 25% | Passives |
| 0% | Detractors |
Applied Research Associates NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Dec 2022 100 | Dec 2022 | 100 |
May 2023 75 | May 2023 | 75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Applied Research Associates Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Applied Research Associates users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Applied Research Associates Product Quality
3.7/5
Applied Research Associates has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Applied Research Associates Product Information
Applied Research Associates’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Applied Research Associates Pricing
Applied Research Associates ROI & Value For Money
3.7/5
Applied Research Associates has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Applied Research Associates Customer Satisfaction (CSAT)
Applied Research Associates Customer Satisfaction (CSAT) Score
67 / 100
Applied Research Associates has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Applied Research Associates Customer Service
3.7/5
Applied Research Associates has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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Applied Research Associates as an Employer
3.4/5
Applied Research Associates has a 3.4/5 stars for its overall company culture rated by their employees
top
40%
CEO of Applied Research Associates
In the Top 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Applied Research Associates scored a 75 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of Applied Research Associates would recommend the brand to a friend. ENPS measures how likely Applied Research Associates employees would recommend working at Applied Research Associates to a friend.
Net Promoter Score
75
NPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 46% | Promoters |
|---|---|
| 16% | Passive |
| 38% | Detractors |
