8
NPS
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Applied Systems
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About Applied Systems' Brand
Applied Systems is a leading global provider of software that powers the business of insurance.
Brand at a Glance
80%
Customer Loyalty
3.8/5
Product Quality
3.9/5
Pricing
3.7/5
Customer Service
Applied Systems NPS
Applied Systems's Net Promoter Score (NPS) is a 8 with 46% Promoters, 16% Passives, and 38% Detractors. Net Promoter Score tracks whether Applied Systems's customers would recommend using the product based on a scale of -100 to 100.
Applied Systems Overall NPS
| 46% | Promoters |
|---|---|
| 16% | Passives |
| 38% | Detractors |
Applied Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 6 | May 2023 | 6 |
Jun 2023 6 | Jun 2023 | 6 |
Nov 2023 8 | Nov 2023 | 8 |
Mar 2024 9 | Mar 2024 | 9 |
May 2024 11 | May 2024 | 11 |
Jun 2024 13 | Jun 2024 | 13 |
Aug 2024 10 | Aug 2024 | 10 |
Sep 2024 8 | Sep 2024 | 8 |
Nov 2024 9 | Nov 2024 | 9 |
Jan 2025 9 | Jan 2025 | 9 |
May 2025 10 | May 2025 | 10 |
Aug 2025 8 | Aug 2025 | 8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Applied Systems NPS by Gender
Female customers rated Applied Systems's NPS 20 points higher than Male customers.
Male
13
Applied Systems's NPS was rated 13 by Male customers on Comparably.
42%
Promoters
29%
Passives
29%
Detractors
Female
33
Applied Systems's NPS was rated 33 by Female customers on Comparably.
50%
Promoters
33%
Passives
17%
Detractors
Applied Systems NPS by Ethnicity
Applied Systems's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 24 | Caucasian | 24 |
Other -34 | Other | -34 |
Applied Systems NPS by Age
Applied Systems's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Applied Systems NPS by Usage
Applied Systems's NPS was rated the highest by customers who have used Applied Systems's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 7 | Less than 1 Year | 7 |
1 to 2 Years -13 | 1 to 2 Years | -13 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years 100 | 5 to 10 Years | 100 |
Over 10 Years 50 | Over 10 Years | 50 |
Applied Systems Customer Reviews
Out of the 2 Applied Systems customer reviews 2 were positive and 0 were constructive. Applied Systems customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Applied Systems Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Applied Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Applied Systems Customer Loyalty Score by Gender
Male customers rated Applied Systems's Customer Loyalty score 2% higher than Female customers.
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Male
87%
Yes
Female
85%
Yes
Applied Systems Customer Loyalty Score by Ethnicity
Applied Systems's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Applied Systems.
89
out of 100
Caucasian
70
out of 100
Other
Applied Systems Customer Loyalty Score by Age
Applied Systems's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
41-45 70% | 41-45 | 70% |
Applied Systems Customer Loyalty Score by Usage
Applied Systems's Customer Loyalty score was rated the highest by customers who have used Applied Systems's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Applied Systems Customer Loyalty Score by Industry
Applied Systems's Customer Loyalty score was rated 90% by Insurance industry customers.
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Applied Systems Product Quality
3.8/5
Applied Systems has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Applied Systems Product Information
Applied Systems serves markets in the United States, Canada, and United Kingdom. Applied Systems supports Web devices and offers products for small, medium, and large sized businesses.
Applied Systems’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Insurance industry rated Applied Systems's product the highest.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Insurance
SaaS
Languages Supported
English
Product Type
Insurance Software
Quick Insights into Applied Systems Product Quality
Applied Systems's Product Quality score was rated highest by customers who have used Applied Systems's products/services for 5 to 10 Years, and rated lowest by customers ages 36-40.
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Ranked Applied Systems Product Quality the Highest
Ranked Applied Systems Product Quality the Lowest
Applied Systems Product Quality Score by Gender
Female customers rated Applied Systems's Product Quality score 0.2 stars higher than Male customers.
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Male
3.8/5
Female
4/5
Applied Systems Product Quality Score by Ethnicity
Applied Systems's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Applied Systems.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Other 4.1 | Other | 4.1 |
Applied Systems Product Quality Score by Age
Applied Systems's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Applied Systems.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.1 | 36-40 | 3.1 |
41-45 3.8 | 41-45 | 3.8 |
Applied Systems Product Quality Score by Usage
Applied Systems's Product Quality score was rated the highest by customers who have used Applied Systems's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Applied Systems Product Quality Score by Industry
Applied Systems's Product Quality score was rated 4.1 stars by Insurance industry customers.
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Applied Systems Pricing
Applied Systems ROI & Value For Money
3.9/5
Applied Systems has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Applied Systems Pricing Plans
Applied Systems has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Insurance industry.
Who Uses Applied Systems?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Applied Systems ROI
Applied Systems's ROI score was rated highest by customers who have used Applied Systems's products/services for 5 to 10 Years, and rated lowest by customers ages 36-40.
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Ranked Applied Systems ROI the Highest
Ranked Applied Systems ROI the Lowest
Applied Systems ROI Score by Gender
Male customers rated Applied Systems's ROI score 0.3 stars higher than Female customers.
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Male
4/5
Female
3.7/5
Applied Systems ROI Score by Ethnicity
Applied Systems's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Applied Systems.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Other 4 | Other | 4 |
Applied Systems ROI Score by Age
Applied Systems's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Applied Systems.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.5 | 36-40 | 2.5 |
41-45 3.8 | 41-45 | 3.8 |
Applied Systems ROI Score by Usage
Applied Systems's ROI score was rated the highest by customers who have used Applied Systems's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Applied Systems ROI Score by Industry
Applied Systems's ROI score was rated 3.8 stars by Insurance industry customers.
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Applied Systems Customer Satisfaction (CSAT)
Applied Systems Customer Satisfaction (CSAT) Score
69 / 100
Applied Systems has an overall Customer Satisfaction score of 69 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
31%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Applied Systems Customer Satisfaction
Applied Systems's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by Other customers.
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Ranked Applied Systems Customer Satisfaction the Highest
Ranked Applied Systems Customer Satisfaction the Lowest
Applied Systems Customer Satisfaction Score by Gender
Male customers rated Applied Systems's Customer Satisfaction score 3 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Applied Systems.
86 / 100
MaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 43% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 14% |
83 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Applied Systems Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Applied Systems' Customer Satisfaction (CSAT) score was rated 88% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Applied Systems.
88 / 100
Very Satisfied
38%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
12%
CSAT according to Other
Applied Systems' Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Applied Systems.
67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Applied Systems Customer Satisfaction Score by Age
Applied Systems's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Applied Systems.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 67% | |||||||||||||||
| 41-45 | 100% |
Applied Systems Customer Satisfaction Score by Usage
Applied Systems's Customer Satisfaction score was rated the highest by customers who have used Applied Systems's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Applied Systems Customer Satisfaction Score by Industry
Applied Systems's Customer Satisfaction score was rated 89 points by Insurance industry customers.
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{
"title": "Applied Systems Customer Satisfaction Score by Industry",
"text": "Applied Systems's Customer Satisfaction score was rated 89 points by Insurance industry customers.",
"bars": [
{
"label": "Insurance",
"groupId": 526,
"score": 89,
"stars": 0,
"csatScore": 89,
"text": "Applied Systems's Customer Satisfaction score is rated by Insurance customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 89
}
]
}Applied Systems Customer Service
3.7/5
Applied Systems has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Applied Systems's Customer Service
Address
200 Applied Parkway, University Park, IL 60484
Website
http://www.appliedsystems.com
Phone Number
800-999-5368
Applied Systems's Social Links
Quick Insights into Applied Systems Customer Service
Applied Systems's Customer Service score was rated highest by customers who have used Applied Systems's products/services for 5 to 10 Years, and rated lowest by customers ages 36-40.
Sign Up to unlock insights into how customers have ranked Applied Systems' Customer Service score.
Ranked Applied Systems Customer Service the Highest
Ranked Applied Systems Customer Service the Lowest
Applied Systems Customer Service Score by Gender
Male customers rated Applied Systems's Customer Service score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Applied Systems.
Male
3.8/5
Female
3.6/5
Applied Systems Customer Service Score by Ethnicity
Applied Systems's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Applied Systems.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Other 4 | Other | 4 |
Applied Systems Customer Service Score by Age
Applied Systems's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Applied Systems.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 2.8 | 36-40 | 2.8 |
41-45 3.5 | 41-45 | 3.5 |
Applied Systems Customer Service Score by Usage
Applied Systems's Customer Service score was rated the highest by customers who have used Applied Systems's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Applied Systems Customer Service Score by Industry
Applied Systems's Customer Service score was rated 3.5 stars by Insurance industry customers.
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Applied Systems as an Employer
4.1/5
Applied Systems has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Applied Systems scored a 8 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of Applied Systems would recommend the brand to a friend. ENPS measures how likely Applied Systems employees would recommend working at Applied Systems to a friend.
Net Promoter Score
8
NPS Score
| 46% | Promoters |
|---|---|
| 16% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
36
eNPS Score
| 59% | Promoters |
|---|---|
| 18% | Passive |
| 23% | Detractors |
