0
NPS
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Brand Page
Apponfly
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About Apponfly's Brand
AppOnFly is your secure remote desktop for accessing professional apps.
Brand at a Glance
79%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.4/5
Customer Service
Apponfly NPS
Apponfly's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Apponfly's customers would recommend using the product based on a scale of -100 to 100.
Apponfly Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Apponfly NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Dec 2022 -33 | Dec 2022 | -33 |
Mar 2023 0 | Mar 2023 | 0 |
Sep 2023 20 | Sep 2023 | 20 |
Nov 2024 0 | Nov 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Apponfly Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Apponfly users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Apponfly Product Quality
3.6/5
Apponfly has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Apponfly's overall Product Quality score rated by its users and customers.
Apponfly Product Information
Apponfly’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- https://www.apponfly.com
Industry
Tech
Enterprise
Hardware and Devices
SaaS
Apponfly Pricing
Apponfly ROI & Value For Money
3.6/5
Apponfly has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Apponfly's overall ROI score rated by its users and customers.
Apponfly Customer Satisfaction (CSAT)
Apponfly Customer Satisfaction (CSAT) Score
67 / 100
Apponfly has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
16%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Apponfly Customer Service
3.4/5
Apponfly has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Apponfly's overall Customer Service score rated by its users and customers.
About Apponfly's Customer Service
Address
225 Bush Street 12th Floor, San Francisco, CA
Website
https://www.apponfly.com
Consumer vs. Employees
Apponfly scored a 0 for Net Promoter Score and a -63 for Employee Net Promoter Score. NPS gauges how likely a customer of Apponfly would recommend the brand to a friend. ENPS measures how likely Apponfly employees would recommend working at Apponfly to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-63
eNPS Score
| 14% | Promoters |
|---|---|
| 9% | Passive |
| 77% | Detractors |
