0
NPS
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AppSierra
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About AppSierra's Brand
AppSierra is one of the top global service providers of independent Software Quality Assurance & testing services. We are headquartered in Noida but have provided high-quality unbiased testing services to organisation across the globe. We are an independent software testing team, with years of experience in testing web and mobile applications with our expertise in setting up automation frameworks from scratch for start-up level projects. We work on agile projects and have great experience with almost all popular project management and bug reporting tools.
Brand at a Glance
65%
Customer Loyalty
3.5/5
Product Quality
3.7/5
Pricing
3.5/5
Customer Service
AppSierra NPS
AppSierra's Net Promoter Score (NPS) is a 0 with 43% Promoters, 14% Passives, and 43% Detractors. Net Promoter Score tracks whether AppSierra's customers would recommend using the product based on a scale of -100 to 100.
AppSierra Overall NPS
| 43% | Promoters |
|---|---|
| 14% | Passives |
| 43% | Detractors |
AppSierra NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 100 | Jul 2020 | 100 |
Mar 2021 100 | Mar 2021 | 100 |
May 2023 50 | May 2023 | 50 |
Jun 2023 20 | Jun 2023 | 20 |
Apr 2024 0 | Apr 2024 | 0 |
Jan 2026 -1 | Jan 2026 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AppSierra Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of AppSierra users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AppSierra Product Quality
3.5/5
AppSierra has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock AppSierra's overall Product Quality score rated by its users and customers.
AppSierra Product Information
AppSierra’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- https://www.appsierra.com/
- Company Size
- 51-200 Employees
Industry
Professional Services
AppSierra Pricing
AppSierra ROI & Value For Money
3.7/5
AppSierra has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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AppSierra Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AppSierra Customer Service
3.5/5
AppSierra has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock AppSierra's overall Customer Service score rated by its users and customers.
About AppSierra's Customer Service
Address
H 112, Ground Floor, sector 63, 201301 India
Website
https://www.appsierra.com/
Phone Number
9891251261
AppSierra's Social Links
AppSierra as an Employer
4.7/5
AppSierra has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
AppSierra scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of AppSierra would recommend the brand to a friend. ENPS measures how likely AppSierra employees would recommend working at AppSierra to a friend.
Net Promoter Score
0
NPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
